Search Results

Contact Us Hello. We'd love to hear from you. Physical Location RV on Call is based in Durham, North Carolina. Phone Number We do have a phone and are happy to call and text as needed! However we do not list our phone number as an initial point of contact because we are a small business and do not have a dedicated staff person to answer phones. Please use our contact form below, which helps ensure we have enough information about you, your RV's location, your anticipated timing, the make/model of RV, and the nature of your service request. From there we will be able to communicate with you further and provide a written quote. Google Business Profile Did we make your day? Leave a review on RV on Call's Google Business Profile . ConTact/Quote Form Please provide photos, especially for repairs. This helps us know which part(s) to pre-order and increases the likelihood that we can resolve your issue in a single visit. RV type Class A Class B Class C Fifth wheel Travel trailer Pop up Truck camper Undetermined/Don't know/NA Which NC county is the service address above located in? Desired timing for service I'm flexible on timing Earliest convenience Urgent What service(s) do you need? Repair, Installation or Modification Routine Maintenance / Seasonal Upkeep Inspection Cleaning / Detailing Consultation or Demonstration Other / NA / Not sure Which component(s) need attention? Air Conditioner Water Heater Furnace Refrigerator Slideout Electrical Plumbing Propane Awning Damage repair New equipment installation Modification / renovation Other Does your service request require new parts? No Yes I don't know If new part(s) are needed, will you supply them or do you want RV on Call to supply them? I will supply the part(s) You supply the part(s) Both. I will supply some parts and you supply others. Depends / Not sure yet N/A Is the RV parked within 50 feet of a power outlet? Yes No Don't know N/A Is the RV parked within 50 feet of a water spigot? Yes No Don't know N/A Upload photo of the issue(s) needing attention. Max 15MB per file Upload Photo 1 Upload supported file (Max 15MB) Upload Photo 2 Upload supported file (Max 15MB) Upload Photo 3 Upload supported file (Max 15MB) Check this box to confirm you have uploaded photos showing the issue(s) needing attention. Photos are required for repairs, installations, or modifications so that we can quickly provide you with a quote. Also include a photo of the manufacturer's serial tag if the issue relates to Air Conditioner, Refrigerator/Freezer, Water Heater, Furnace, or Awning. Inquiry date (automatically filled) Submit Thanks! We will follow up within 24 hours. Contact page form

Membership Benefits Join today! The forum is free, and we also offer one-time paid membership plans a t affordable rates allowing members to access discounts, digital products, and more. What Do I Get with Membership? The mission of RV on Call is to build community and help make RV life more safe, efficient, and fun. In addition to our mobile/in-person services, we aim to create a safe and supportive local learning community through our forum and membership benefits. ​ Members get access to the forum as well as discounts, digital products, and more. There are three plan levels offering increasing benefits. Sign up is easy, we only require an email address for the free membership level and a credit card is not required. ​ ​ ​ ​ Members can do the following. ​ Explore the Forum . The forum is a place to share RV tips and local services and also list RVs and accessories for sale by owner. New and experienced RVers will find the forum packed with useful insights and tips on Triangle-area services like local dealers, suppliers, and campgrounds. The forum is private to ensure safety and data security and encourage engagement from all skills levels (more about your Privacy, Safety, and Security ). Engage with Local RVers . Access the member list and chat privately with others in your local RV community. Members can subscribe (aka follow) to categories, posts, or other members to stay in the loop on important topics or questions. Personal profiles can be customized based on information members wish to share. Profiles are not visible to non-members/public. Access an Expanding Menu of Digital Products . A digital product is an informational web page only viewable to members, with paid plan members getting access to a wider range of offerings. Topics include RV resources, how-to articles, and lists of local RV services. Paid members get access to new additions as they become available. Post an Item for Sale . A paid plan allows members to post classified ads within the For Sale by Owner area. Postings are viewable publicly and have a unique URL link, allowing members to share and promote ads on social media or elsewhere. Members can choose to add their contact information to a listing or require respondents to log in with a free plan and use the private messaging tool. Receive Discounts on RV Parts . Free and paid plan members get exclusive access to discounts. Our Parts and Supplies discount page provides information about RV on Call wholesale partnerships with six online retailers that have some of the largest inventories of parts, accessories, and supplies, as well as outstanding web sites and customer service. How to Join Go to Membership Plans. Choose your plan level (you can upgrade later). ​ Level 1: Thinking About an RV | $7 Level 2: Along for the Ride | $15 Level 3: Leading the Trip | $30 Click purchase. Create an account (or log in). After creating an account please verify your email. Complete your paid plan purchase once logged in. ​ Plan Pricing As noted above there are three plan levels. Level 1 allows access to the forum and Triangle Service Finder. Levels 2 and 3 provide the same benefits as Level 1 as well as increasing access to digital products and discounts and the ability to post items for sale by owner. ​ ​ ​ ​ What Makes Our Forum Unique? RVers have many options when it comes to online community. We believe our forum has unique advantages because we are convenient, affordable, locally-focused and safe. ​ Easy Sign-up without Credit Card | No Third Party Apps Start posting in less than 3 minutes. With our free plan option we only ask for your name and email address to sign up - no credit card required. You do not need to register with a separate third party service or social media account. ​ Free to Join | No Recurring Fees | No Broker Costs Paid membership plans are a one-time fee, no monthly or annual credit card charges will be made. The cost to post a classified add is a small fraction of fees charged by larger online advertisement services. ​ In addition, a direct classified ad avoids the hassle of a middle consignment. RV on Call would not act as a broker, seek commission from a sale, or otherwise become involved in a transaction. Members can answer inquiries directly from potential buyers directly. ​ Triangle-focused | Mobile-Friendly Our platform is local, allowing members to connect with other Triangle-area RVers and get local insights on camping and services. In addition, classified ads are more likely to reach other potential buyers in the Triangle. Our forum is also built for mobile and searchable. Posts are media-rich and can include text, images, video, GIFs and emojis. Each post is assigned to a unique URL and links to classified ads can be shared externally. ​ Supportive and Safe We believe our member forum is a safer, more supportive, and more secure online community. Unlike other open classified marketplaces, only members can post, reducing the likelihood of solicitations and scams. In addition, because members are seen by other members and the forum is solely focused on RVs, we believe our community attracts a more supportive and trusting user base, as opposed to anonymous forums or social media groups that can attract superior attitudes and trolls. ​ And because we are not tied to third party apps or social media services there is no need to worry about your data harvesting or unwanted access to sensitive information. ​ The forum is actively moderated and members are subject to RV on Call's Code of Conduct , Terms of Service , Privacy Policies , and Disclaimer . Any member intentionally violating conduct policies will be blocked. Members may also report posts, comments, and replies that are offensive or inappropriate. ​ ​ Join Now Join Now Privacy, safety, and security

News A timeline of noteworthy milestones for RV on Call. RV on Call is First Mobile RV Service in US to Receive Unity Blaze Credential March 7, 2024 In February, 2024, RV on Call became the first mobile RV service provider in the US to receive Unity Blaze certification with Black Folks Camp Too . Businesses that display the Unity Blaze campfire symbol pledge to treat everyone everywhere equally, and be welcoming to all regardless of race, age or gender. ​ Read more about it on our blog . RV on Call Voted 2023 Best Mobile RV Service in North and South Carolina January 21, 2024 RV on Call received the 2023 Southern States Business Award for Best Mobile RV Service Provider & Community in North and South Carolina. The award was issued by New World Report , a business news platform featuring stories and insights from businesses across the Americas. The Southern States Business Award was reported by RV Pro and RV News, two leading RV industry publications. ​ Read more about it on our blog . RV on Call Now Listed in Two Major Business Directories November 1, 2023 RV on Call now appears in the RV Industry Directory , a major national listing of prominent RV dealers, vendors, and service providers. The directory is published annually by RV Business , a leading RV industry publication (seen on pages 41 and 42, Certification and Inspection, and Education and Training categories) ​ In addition, RV on Call is now established with the Better Business Bureau of North Carolina and we are pursuing accreditation. RV on Call Voted 2022 Best Mobile RV Service in North Carolina October 21, 2022 RV on Call received the 2022 North Carolina Business Award for Best Mobile RV Services Company by New World Report . The annual award program honors businesses across North and South America in a variety of service sectors. The program expanded in 2022 to include the North Carolina Business Awards . RV on Call’s Best Mobile RV Service award was announced to the RV industry in an article by RV Pro October 19, 2022. RV Pro is a leading business-to-business publication for RV industry professionals featuring breaking news, interviews, emerging products and trends, and an e-newsletter. Read more about it on our blog. ​ ​ ​ ​ ​ ​ ​ RV News Feature April 29, 2022 RV News published an exclusive story reporting the recent launch of RV on Call and our range of services. RV News is the industry's oldest business-to-business trade magazine. Read more on our blog . ​ ​ ​ ​ ​ ​ ​ Planetizen Story March 22, 2022 Pete Sullivan has been an occasional contributor to Planetizen since 2014 . In his March 2022 post, Pete tells the story of mid-career change and how RV on Call came into existence during the COVID-19 pandemic. Founded in 2000, Planetizen is a public information exchange on the topics of urban planning, public policy, zoning, land development, and transportation. Today Planetizen reaches 90% of the U.S. urban planning community through news, editorial, job postings, online courses, books, and product sales. ​ ​ ​ ​ Our First Customer! April 8, 2022 A Durham resident called on March 21, 2022, requesting assistance with a broken awning arm. This blog post from April 2022 , describes the repair job and offers tips on how to how to prevent awning damage, dealing with busted awnings, and useful parts and accessories. ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ RV on Call Flyer The one-pager below was our first leave-behind for RV on Call services. You may have spotted it on bulletin boards at RV parks around the Triangle in the Spring of 2022. Print size is 5"x 7". ​ ​ ​ ​ ​ ​ ​ ​ ​ ​

To see this working, head to your live site. Categories All Posts My Posts Login / Sign up RV on Call Forum Welcome to Your Safe + Supportive RV Community. Click the Blue Button to Sign Up for Free. Create New Post About the Forum Welcome! Have a look around and join the conversations. subcategory-list-item.views subcategory-list-item.posts 0 Follow Buying an RV Welcome! Have a look around and join the conversations. subcategory-list-item.views subcategory-list-item.posts 14 Follow For Sale by Owner Welcome! Have a look around and join the conversations. subcategory-list-item.views subcategory-list-item.posts 2 Follow How to Use an RV Welcome! Have a look around and join the conversations. subcategory-list-item.views subcategory-list-item.posts 12 Follow Maintenance + Repair Welcome! Have a look around and join the conversations. subcategory-list-item.views subcategory-list-item.posts 20 Follow Travel + Planning + Lifestyle Welcome! Have a look around and join the conversations. subcategory-list-item.views subcategory-list-item.posts 13 Follow NC Triangle Camping + Services Welcome! Have a look around and join the conversations. subcategory-list-item.views subcategory-list-item.posts 2 Follow General - Other Topics Welcome! Have a look around and join the conversations. subcategory-list-item.views subcategory-list-item.posts 20 Follow test Welcome! Have a look around and join the conversations. subcategory-list-item.views subcategory-list-item.posts 0 New Posts tke3 Feb 25 Looking for Motorhome Storage Any suggestions NC Triangle Camping + Services Like 3 comments 3 latchmarcala Oct 18, 2023 Camper Door Lock Issues and How to Fix Them Maintenance + Repair Camper door locks are essential for ensuring the security of your recreational vehicle. However, like any mechanical device, they can sometimes encounter issues. Here are some common problems and their solutions: 1. Difficulty Turning Key Sometimes the key may not turn smoothly, making it hard to lock or unlock the door1. This could be due to: The lock is old, rusted, or damaged1 The key is worn out or damaged1 The lock cylinder is misaligned1 To fix this, you may need to replace the damaged parts or lubricate the lock mechanism1. 2. Failure to Latch Another common issue with camper door locks is failure to latch, leaving the door unlocked2. This can be quite dangerous since it could lead to people entering the camper without permission or even during transit2. This could be due to: The latch is not aligned properly2 The door is sagging, preventing the latch from engaging2 The door is not closing correctly2 To fix this issue, you may need to realign the latch or adjust the door2. 3. Jammed Lock Sometimes, the camper door lock may jam, making it impossible to lock or unlock the door1. This can be frustrating, especially when you need to get in or out of the camper quickly. This could be due to: The deadbolt is damaged or misaligned1 The locking mechanism is dirty or obstructed1 The lock cylinder is corroded or rusted1 To fix this issue, you may need to clean or replace the affected parts1. 4. Key Getting Stuck If your camper door lock key gets stuck, it can be challenging to remove it or use it to lock or unlock the door1. This can pose a safety hazard, especially if you’re unable to secure the door shut. This could be due to: The key is bent or damaged1 The lock is jammed or dirty1 The lock mechanism is misaligned1 To fix this issue, you may need to clean the lock or replace the key or lock mechanism1. 5. Lock Cylinder Failure Another common issue with camper door locks is cylinder failure. If the lock cylinder fails, you won’t be able to use the key to lock or unlock the door1. This could be due to: Excessive wear and tear1 Damage due to forced entry1 Corrosion or rust1 Replacing the cylinder is typically the only solution to this issue1. Remember that while some of these tasks can be carried out by yourself, it’s always recommended to get in touch with a professional if you’re unsure or if the problem persists after troubleshooting. This article is written with original content and is not copied from any source. It provides a comprehensive understanding of common issues with camper door locks and how to fix them. Like 0 comments 0 cyoneill Mar 22, 2023 2019 Winnebago Travato 59K (Class B campervan) For Sale by Owner Dreaming of trying out vanlife? Libby is looking for a new owner! We’ve been making memories together since I purchased her from her original owner in September 2020. Now that my circumstances have changed and I’m no longer living a nomadic lifestyle, she’s ready for her next chapter with you! She’s traveled from Crested Butte, CO, to Key West, the Barrier Islands of Maryland, Virginia, and North Carolina to Vermont lakes and mountains, and lots of amazing stops along the way. At 21 feet she’s easy to park and handles easily. I’ll miss her dearly, but she deserves to be with someone who can take her on new adventures! Get all the deets here: https://travatolibby.weebly.com/ Like 1 0 comments 0 Forum - Frameless

What We Do RV on Call is a direct service provider, information platform, and community. We offer mobile RV maintenance, inspections, cleaning, and instruction in Raleigh - Durham - Chapel Hill, North Carolina. ​ We are also a safe and supportive learning community, including an online forum with membership benefits and tips on local services. We also maintain a blog and publicly viewable listing of RVs and gear for sale. We focus on both hard and soft skills to help folks get more from their RV. Our Services and Passion RV on Call is a direct service provider, information platform, and community. We are North Carolina’s only hybrid RV community, meaning we offer a mix of both in person (mobile) and online services. Yes, we can fix and maintain your RV, but we are not only interested in keeping RVs running - our aim is to build community and make RV life more safe, efficient, and fun. ​ Let's face it: RVs are complex. Choosing the right one, knowing how to use it, keeping up with maintenance, all the care and feeding. But the physical aspect is only half the playbook. ​ At RV on Call we think of the RVing as having two main components: hard skills and soft skills. Hard skills are about managing the rig itself; soft skills are about managing yourself, your travel companions, and the journey . ​ We believe mastering both is critical to the RV experience, but most guidance in books and online skews toward hard skills. RV on Call is not your typical mobile RV service because we focus on a mix of both. ​ We like getting our hands dirty with RV repairs and maintenance, but are also fascinate by the RV industry and lifestyle . We love discovering tips, mods, hacks and planning tools related to the RV mindset + routine + planning. These soft skills cover attitude and expectations, packing checklists and physical modifications, travel routines and route plans, campground etiquette and communication techniques. ​ We are constantly training and researching to improve our techniques and recommendations. We share what we know, amplify the contributions of others, and promote discussion. Above all, we are customer-focused and welcoming. Discover our mobile RV services , learn about our membership plans , browse the forum and engage with other RVers, or enjoy articles on the blog . More details on everything can be found in the FAQ . All RVers have a perspective worth sharing. We invite you to explore our site, join the conversation , and get more from your RV. ​ The Need for Mobile RV Services In 2020 RVs were having a moment. The COVID-19 pandemic added fuel to an already-expanding industry, and rental services like Outdoorsy and RV Share allow tentative owners chance to try before they buy. ​ According to the Recreational Vehicle Industry Association (RVIA) Survey of Manufacturers , 55,014 units were sold in September 2021, an increase of 32% compared to September 2020, setting a new all-time high for the number of RVs shipped in any previous month and quarter. ​ A record number of rigs are on the road and owners can now manage units with the ease of an AirBnB. Despite its remarkable the growth (or perhaps because of it) of RV industry suffers from a languishing support sector. In his article, The State of RV Repairs (11/30/21), Marc Bennett described six reasons why it is so hard to get into an RV Repair Shop, citing supply and demand, the nature of RVs themselves (rolling earthquakes), and the shortage of RV technicians. In Episode 262 of The RV Podcast (2019), Mike and Jennifer Wendland discussed the causes and potential solutions for addressing the 21-day delay to get an RV repaired at an RV dealership or service center. And that was pre-COVID. Highly skilled RV repair technicians cannot keep up with demand. RV repair shops charge high hourly rates for premium services. So where does that leave the rest of us that just need help with routine tasks? You wouldn’t hire a contractor to maintain your yard, so why go to an RV shop for general upkeep? ​ RVing is fun, but let’s face it: a house on wheels requires constant attention, and moving thousands of pounds of weight down the highway is serious business. The joy of RVing is the journey as much as the destination. Some call it a chore-cation, but RVers know that the more love you give your rig the more it loves you back. ​ But life gets busy some times. Does that mean you should you still take those trips? Yes, but we shouldn't neglect our rigs. It’s almost like the RV industry needs the equivalent of a property manager. This is how RV on Call was born. Some folks might need help because they are new. Some folks might just not have the extra time to do the job. Some folks might just not want to deal with the aftermath of the trip. ​ RV on Call exists to support busy RVers juggling work and family and play time, or those who are frequently renting their units to others and don't have time to handle the clean-up and turnover themselves. Whether it's fixing your RV or teaching you how to use it, we are here to help you get more from your RV. Voted Best Mobile RV Service in North Carolina RV on Call received the 2022 North Carolina Business Award for Best Mobile RV Services Company by New World Report and was featured in the RV Pro trade journal . ​ Read more about it on our blog . In addition to direct services, RV on Call is a safe and supportive learning community, including an online forum with membership benefits and tips on local services. We also maintain a blog and publicly viewable listing of RVs and gear for sale. We focus on both hard and soft skills to help folks get more from their RV. ​ Join the RV on Call Community Join our free Triangle RV online community via link below. There’s an RV discussion forum and members get access to useful RV resources like our comprehensive RV media guide, an ever-expanding list of RV books, films, web sites, and podcasts showcasing the best of the RV world. ​ ​ ​ Join Now Service finder

Who We Are Part-time business, full-time passion. Our Team ​ Pete Sullivan Pete is technology and communications manager, former urban planner, dad, and RV enthusiast. Pete is the owner and CEO of RV on Call, LLC, where he provides mobile RV services, coaching, and consulting for RVers in the North Carolina Triangle and beyond. He lives in Durham, NC, with his family and enjoys time with friends and family at Jordan Lake Recreation Area in their Winnebago travel trailer. ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Mike Stilley Mike has over 12 years of professional experience with RV manufacturers and dealers as a repair and assembly line technician. His specialties include plumbing, LP gas, appliances, structural/cosmetic, inspections, hitches, and general repair. Mike primarily assists customers east of Wake County, NC. Mike and his fam ily relocated from Indiana in Summer 2023 and plan to make a new home in the Triangle soon. They currently live in Sampson County, NC. More about Mike . ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ About our Contractors RV on Call's passionate, knowledgeable, and dedicated contractors are rigorously vetted. This i ncludes a four-step screening and evaluation process, skills test, work history confirmation, three professional reference checks, and background check through ClearChecks , a leading independent background check company that performs comprehensive reviews of local and federal criminal records and driving history. ​ RV on Call History RV on Call launched in March 2022 by Pete Sullivan, a father, husband, and resident of Durham, North Carolina. Pete maintains a day job working for local government and operates RV on Call on nights and weekends. ​ In 2021 Pete noticed an increasing demand for RV service technicians especially as new RVers dove into the lifestyle during the pandemic. This is when Pete decided to begin training as an RV technician and turn his full-time RV passion into a part-time business. ​ Pete worked for 16 years as a professional urban planner in both the public and private sector and now works as an IT Manager. He received a Bachelor of Arts from Rollins College and a Master of Urban Planning from the University of Washington. As an urban planner Pete was a featured speaker at state and national conferences and served on the executive committee of a local professional chapter. His writing has been published by leading urban planning professional organizations in print and online. ​ Pete also received several awards during his urban planning career in the areas of customer service, technology, and communication. He now applies the same professionalism and creative problem-solving skills as an RV technician.

Welcome to a New Kind of RV Service Mobile RV Care in Raleigh-Durham-Chapel Hill. Join Our Community for Tips, Hacks, and Trip Planning Tools, from Newbie to Full-timer. mobile coaching consulting RV Technician | Forum | Memberships | Blog Raleigh | Durham | Chapel Hill | Online Contact Us Voted Best Mobile RV Service in North Carolina RV on Call received the 2022 North Carolina Business Award for Best Mobile RV Services Company by New World Report and was featured in the RV Pro trade journal . Read more about it on our blog . Discounts and special offers Why Choose RV ON CALL? Mobile Fixed appointment times Fast Avoid service delays Knowledgeable RVTI and NRVTA trained Supportive Welcoming for all Why RV on Call? What we do what we do RV on Call is a direct service provider, information platform, and community. We offer mobile RV repair + maintenance, inspections, cleaning, and instruction in Raleigh - Durham - Chapel Hill, North Carolina. ​ In addition, our safe and supportive learning community includes an online forum and membership plans offering discounts and premium digital products. Learn more about what we do or visit the FAQ. Repair + Maintenance Inspections + Safety Cleaning + Detailing Coaching + Consultation Who we serve Our Customers We support all RVers, from newbie to full-timer. Whether you're buying or selling, or using your rig for camping, living, or earning extra income, our mix of services compliments your journey. In addition to our direct services, we promote a balanced set of hard and soft skills. We share stories and insights based on our own experience and the wisdom of others. Buyers Get peace of mind with a pre-purchase inspection. Customer Reviews The experience with RV on Call is professional, supportive, and thorough. We treat customers how we want to be treated and are extremely proud of our 5-Star rating. The testimonials shown below were submitted directly from our customers to our Google Business Profile . We supply a Wide Range of Parts + Supplies at Wholesale RV on Call is an authorized reseller with eight leading RV parts and accessories suppliers, including NPT-Stag , Lippert , Camper iD , Etrailer , RV Part Shop , High Sky RV Parts , RecPro , and Camping World . These companies manufacture and distribute high-quality parts, components, supplies and accessories for RVs, motorhomes, vehicles, and trailers. Through our commercial relationships with these outstanding vend ors RV on Call is able to procure products at wholesale rates on behalf of our customers. ​ Browse their online catalogs, and if you see a product you like become an RV on Call member to save up to 50% off. We're Safe + Easy to Work with RV on Call generates written electronic quotes in advance for all services. Advance deposits are not required and we send invoices electronically after services are performed. ​ Invoicing through our web platform (Wix.com) utilizes the highest level of cardholder data protection, network security, and financial encryption (PCI, ISO, and TLS compliant) . We also accept payments through Paypal, Venmo and Zelle. Visit the payments page for more details. ​ Visit our FAQ for more details on our business practices, including topics such as: Raleigh - Durham - Chapel Hill service area Quotes + Rates Appointments + Scheduling Diagnostics + Troubleshooting Billing + Payments Parts + Supplies Terms of Service, Disclaimer, and Privacy Policies. ​ RV Experience and Training Our team has over 15 years of combined experience in the RV industry. We actively pursue RV training and professional development through National RV Training Academy and National RV Inspector's Association . RV on Call adheres to RV industry standards of practice and code of ethics. Learn more about who we are and what we do .

Code of Conduct Members shall promote a safe and supportive learning atmosphere. The mission of RV on Call is to build community and help new and experienced campers get more from their RV. ​ To this end, the individual users and members help make the site a great experience and help promote a supportive learning atmosphere. Site members have the ability to create posts within the Triangle RV Forum , comment on other posts, and send messages to other members. To ensure the forum and site membership is a great experience for everyone, all site members are asked to adhere to the following guidelines. ​ General This Code of Conduct is strictly enforced. Members shall promote a safe and supportive learning atmosphere. Any intimidation, harassment, or intentional violation of the Code of Conduct will not be tolerated and will result in a member being blocked. Members can customize their profile information. Profiles are only viewable by other members logged in to the site. User data is not shared with third parties. By using the forum all members agree and consent to RV on Call's Terms of Service , Privacy Policies , and Disclaimer. If you have questions or suggestions for improving the forum please see the FAQ or email info@rvoncall.com . Thanks for being a part of this community and sharing your voice. ​ Be Supportive This is a learning community. Members are encouraged to share what they know help other members with questions. ​ Be Respectful Everyone has a right to their ideas and opinions. Treat others as you would like to be treated. ​ Stay on Topic Try to keep posts relevant to the theme of the category. If you would like to suggest new categories please email info@rvoncall.com . ​ Check for Duplicate Content Someone might have already created a post similar to yours or answered your question. Use the search to see if the issue has already been addressed. ​ See something? Say Something! Forum members can use the Report button to flag spam, offensive material, or content that is otherwise inconsistent with Code of Conduct. Members can report posts, comments, and replies within the forum. ​

Discounts We have access to a wide range of parts, supplies, and accessories at wholesale prices. RV on Call is an authorized reseller with eight leading RV parts and accessories suppliers, including NTP-Stag, Camper iD, Lippert, Etrailer, RV Part shop, High Sky RV Parts, RecPro, and Camping World. These companies manufacture and supply high quality parts, components, supplies and accessories for RVs, motorhomes, vehicles, and trailers. Through our dealer relationships RV on Call is able to make purchases at wholesale rates on behalf of our customers. In choosing industry partners we evaluate the following. ​ Expertise and reputation Inventory depth and relevance Quality of manufacturing Competitive pricing Outstanding customer service and technical support ​ We find that these suppliers meet our high standards and believe you will too. Keep reading to learn more about what they do and visit their web sites. See something you like? Plan members can access discounts any time. Let us know what you need, we can save members up to 50% off of retail price! ​ ​ ​ NTP-Stag NTP-Stag is the leading distributor and marketer of aftermarket RV parts and accessories North America. The company serves RV dealers, retailers, and service companies across North America, offering the largest assortment of service parts and accessories in the RV industry. It stocks 185,000+ unique SKUs from 800+ suppliers and operates eight distribution centers and 37 non-inventory stocking cross-docks in the US and Canada. The company also specializes in just-in-time delivery. NTP-Stag's warehouse operations pick, pack, and ship around the clock to ensure timely product delivery. Drivers cover over 39 million plus miles per year in order to see those orders delivered on time to our customers. The logistics distribution network utilizes over 800 cube vans and tractor trailers to provide next-day delivery for customers in the continental US and nine Canadian Provinces. They also ship globally to customers in over 40 countries. Based in Exeter, Pennsylvania, NTP-Stag has grown organically and through acquisition for more than 55 years to become the largest full service warehouse distributor in the RV industry. The company also hosts an annual dealer expo which is routinely a large and well-attended event. ​ Camper iD Camper iD is an e-retailer that specializes in RV parts, supplies, and accessories. Canmper iD offers easy site navigation, a huge and well-organized inventory, helpful illustrations, detailed descriptions, and customer reviews. They are known for prompt shipping, easy returns & exchanges, and low prices, and have knowledgeable sales and support staff ready to assist with technical information and advice. ​ Camper iD is part of the Parts iD family of brands, which includes CariD (automotive parts & accessories), MotorcycleiD (motorcycle parts & accessories), PowersportsiD (powersports parts & accessories), TruckiD (semi-truck parts & accessories), BoatiD (boat parts & accessories), RecreationiD (outdoor sports & camping gear), and ToolsiD (tools & garage equipment). ​ Lippert Lippert is a major manufacturer and supplier of high-quality components for the RV, marine, and automotive industries. Headquartered in Mishawaka, Indiana, Lippert was founded in 1956 as an aluminum roofing business and it's diverse portfolio now includes over 90 facilities located throughout North America and Europe, with more than 14,000 employees. ​ The Lippert family of products includes over 25 major brands including familiar RV lines such as: Solera RV Awnings Furrion RV Air Conditioning and Appliances Curt Towing / Manufacturing Group Atwood-Dometic Mobile Products Taylor Made Materials Duncan Glass Replacement Systems OneControl Multiplex (Smart RV) Systems Thomas Payne RV Furniture . ​ ​ Lippert's customer care program includes a robust support center , documentation library , and technical training institute . ​ Etrailer Etrailer is the world's leading online retailer of custom-fit towing accessories. Headquartered in Wentzville, Missouri, the company carries thousands of vehicle and towing-related parts, supplies, and accessories, including custom-fit trailer hitches, towing and RV supplies, trailer parts, bike racks, cargo carriers, step bars, tonneau covers, lighting + electrical supplies, suspension kits, and more. Etrailer's customer service and product support is outstanding, and their in-house staff produces an array of searchable web pages, articles, and videos that dive deep go in-depth on various product features and technical support. If you do a google search for trailer-related product support, chances are one of Etrailers pages will populate on the first page of search results. Now in its third generation, Etrailer began in 1946 as a family-run RV park and local service station. By 1976 the company had grown into a large showroom, warehouse, and installation facility and became a regional destination. Since then the company has expanded its shipping, warehouse, and installation facilities and retained highly trained technical and customer service team members. ​ RV Part Shop The RV Part Shop offers one of the most extensive inventories of RV parts and accessories, and specialize in hard-to-find RV parts. The RV Part Shop offers competitive pricing and their team members are knowledgeable and responsive. They also produce high quality articles on their web site about the RV lifestyle, preventative maintenance, travel destinations, and RV safety. ​ Sky High RV Parts Sky High RV Parts is another reputable supplier of RV and motorhome parts and accessories. Sky High is based in Longbranch, Washington, and offers specialized RV products and accessories, and professional RV services. They stock major brands ranging from appliances and replacement parts to cleaning products and holding tank chemicals, as well as accessories, camping gear, soft goods, and gifts. Sky High RV also stocks difficult-to-find Airstream parts. ​ RecPro RecPro is a premier source for aftermarket RV parts, furniture, appliances, and more. RecPro primarily focuses on replacements and upgrades for existing RV appliances, parts, furniture, flooring, electronics, water tanks, and more. They develop, manufacture, and import their own products in addition to selling Atwood, Suburban, SHURflo, and other quality name brand products for Original Equipment Manufacturers (OEMs) in the RV industry and RV owners alike. ​ RecPro is based in Bristol, Indiana, in Elkhart County, which is widely considered to be the worldwide hub of RV manufacturing. RecPro has been in business for over 12 years, and accredited since 2017. ​ Camping World Camping World is a leading one-stop-shop for everything RV. Camping World has over 185 locations nationwide and a comprehensive website featuring thousands of quality products for RVs, camping, towing and outdoor living. Camping World has been offering RV products, accessories, and services since 1966. From a single store in Bowling Green, Kentucky, Camping World is now the nation's largest retailer of RVs, accessories, services. ​ ​ Get Discounts

Privacy Policies RV on Call takes your privacy seriously and will not share information with third parties without your consent. Type of Information Collected by RV on Call RV on Call receives, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. ​ How RV on Call Collects Information When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. ​ Why Personal Information is Collected RV on Call collects non-personal and personal Information for the following purposes: To provide and operate services; To provide our site visitors and customers with ongoing customer assistance and technical support; To be able to contact our site visitors and customers with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; and To comply with any applicable laws and regulations. ​ Storing, Using, Sharing, and Disclosing Site Visitor Personal Information Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Data is not shared with parties other than RV on Call or Wix.com without your express consent. ​ Wix is RV on Call's web hosting service and all payments via the platform are PCI, ISO, and TLS compliant , incorporating the highest levels of cardholder data protection, network security, and financial encryption . ​ Communicating with Site Visitors RV on Call may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. ​ Use of Cookies and Other Tracking Tools https://support.wix.com/en/article/cookies-and-your-wix-site ​ Promotional Emails and Content You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices you may unsubscribe or notify RV on Call directly. Withdrawing Consent for Sharing Personal Information If you do not want us to process your data anymore, please use the unsubscribe link included in all promotional emails sent by RV on Call, or contact us directly at info@rvoncall.com . Privacy Policy Updates RV on Call reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. ​ Right to Suspend or Cancel User Account RV on Call may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment Questions and Contact Information If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@rvoncall.com . Terms of Service RV on Call's Terms of Service is provided on the following web page: https://www.rvoncall.com/terms ​ Disclaimer Customers and site users should know that RVing is an inherently dangerous activity and RV on Call is not liable for personal injury, property damage, or financial loss. This is further described in our Disclaimer .

Terms of Service Here's what you can expect from RV on Call. Didn't find your answer? Visit the FAQ . Quotes and Terms of Service RV on Call Price Quotes and Terms of Service shall be confirmed by customers in advance (approved via online forms) before RV on Call will schedule an appointment, order any parts or supplies, or begin service work. Quotes will be sent via email which includes a link to the online form. The sender name will appear as either Info@RVonCall.com or Mail@WixPriceQuotes.com . Quotes shall be accepted by the customer using the Accept button (or whatever wording signifies confirmation of quote) in the online version of the quote, and then RV on Call will be notified automatically that that step has occurred. If the customer is not able to accept the online quote for technical reasons the customer may alternatively verify quote acceptance by sending an email to info@rvoncall.com indicating they have reviewed and agree to the quote. ​ Once the quote is accepted the customer will immediately/automatically receive another email from RV on Call that provides a web link to RV on Call’s Terms of Service online form, which collectively includes 1) Terms of Service, 2) Disclaimer, and 3) Privacy Policies. The customer will need to review and electronically sign and submit the Terms of Service. If the customer is not able to electronically sign and submit the online version of the Terms of Service for technical reasons, the customer may alternatively verify their agreement by sending an email to info@rvoncall.com indicating they have reviewed and agree to RV on Call’s Terms of Service. Once RV on Call has received 1) the accepted quote, and 2) the signed Terms of Service, RV on Call agrees to perform the work and order any parts or supplies on behalf of the customer as specified in the accepted quote. The customer will then be contacted by an RV on Call representative (or approved contractor) to schedule their service appointment date and time. Appointment options will be for a specific start time (not an appointment “window”) at the earliest mutually convenient date/time for the customer and RV on Call, and based on the expected arrival date of any parts and supplies that have been ordered for the service appointment. Customers will be invoiced after work is complete. We do not accept third party payments - the person named in the accepted quote is responsible for payment. If a different party will be paying that person needs to be identified in the quote, then accept the quote, then accept the Terms of Service. ​ Quoted rates also include mileage and travel costs which are further described at https://www.rvoncall.com/faq . See below for more information regarding purchasing of parts and supplies, appointment cancellations, and invoicing. ​ Parts and Supplies Purchased for Customers Customers may elect for RV on Call to purchase parts and supplies for mobile RV service on their behalf. When this is requested, RV on Call will first attempt to source parts through its wholesale providers. If parts are not available through those providers, RV on Call will attempt to procure at the most cost-effective rate through other retailers. Once item availability and pricing has been determined, RV on Call will name the part(s)/supplies in the quote and identify the cost(s) in the quote. Once the quote is accepted by the customer RV on Call will order part(s) on the customer’s behalf and have the items shipped to the customer’s location. Customers will then be invoiced for the part(s) along with the final invoice for services. Once a customer accepts a quote, any parts and supplies subsequently purchased by RV on Call are then owned by the customer and the customer is responsible for reimbursing RV on Call for the cost of the items. If a quote has been accepted and RV on Call has ordered parts - and then the customer modifies the scope of work or cancels service with RV on Call - the customer will be billed for the cost of the items plus a $45 processing fee. Items will not be returned on the customer’s behalf when the customer has subsequently declined service after parts have been ordered. ​ If RV on Call orders an incompatible part it will be RV on Call’s responsibility for returning parts and obtaining the correct item. If that situation occurs the customer will not be billed for the incompatible part. However, if a compatible part was ordered and verified by the customer in the quote - and then the customer indicates a preference for a different make and model of the item - the customer will still be billed for the original item. If parts have been ordered for a customer and RV on Call subsequently cancels service (see Right to Cancel Service, below) the customer will not be charged for the cost of the part or the $45 processing fee. Right to Cancel Service RV on Call reserves the right to cancel service at any time, before or after a quote has been accepted, and regardless of whether a service appointment has been scheduled. ​ Diagnostics Any diagnostics performed are an assessment of current conditions, and not a commitment for RV on Call to render future service. ​ The customer is responsible for paying for diagnostics time and associated travel costs, even if the issue cannot be resolved, is outside of the capacity of RV on Call, or if the customer does not wish to hire RV on Call again for subsequent follow up work. In rare circumstances RV on Call may determine after diagnosis or service work has begun that we cannot complete a job. This can occur if, after further on-site investigation, we discover the issue is more complex than initially understood and beyond our capacity to resolve in a mobile setting (i.e. the work may require specialized tools or equipment typically found in a full RV service center). If this situation occurs we will stop work immediately and advise the customer of the situation. Should this occur, customer will only be responsible for paying the actual labor time spent on the job up until the discovery was made, as well as mileage, travel time, and sales tax. ​ Customer Notification in the Event that Final Costs Exceed Original Quote Final invoice may be different than initial quote based on further investigation of requested service. We will obtain customer consent if, during the course of service work, RV on Call determines the actual level of effort necessary to complete service is projected to exceed the initial accepted quote by more than $150. If additional work is not authorized the customer agrees to accept the work "as-is" and pay the agreed-upon invoice. ​ Invoicing and Payment By accepting an RV on Call quote the named party agrees to pay final invoice as agreed to in the quote within three days after completion of service (with any adjustments for time as noted in previous paragraph above). Final invoices will not be adjusted downward if actual level of effort to complete service is less than was anticipated in the original invoice. RV on Call's payment system uses the highest level of customer privacy protection. Quotes and invoices are inclusive of any separate transaction fees charged by any of RV on Call's payment services. An invoice will be sent via email after work is complete. Payment shall be made within three days of receipt. If invoice is not paid after three days a $30 late fee will be added. After six days this amount increases to $50, and after 10 days the amount increases to $60. Third party payments are not accepted - the person named in the invoice and having agreed to the Terms of Service is responsible for payment. A secure payment link will be attached to the invoice where payment can be made online by credit card or Paypal . If paying through either of these methods the invoice will automatically update to show that it is paid. Alternatively, payments can also be made by Venmo or Zelle. If choosing one of these options a receipt will be emailed after payment is processed. ​ Venmo : @RVonCall ​ Zelle : info@RVonCall.com ​ More information about RV on Call's payment options and financial and data security can be found at https://www.rvoncall.com/payment ​ Customer Satisfaction RV on Call takes pride in customer satisfaction. If you are not satisfied within six weeks of service please contact us and we will make it right. Additional charges for parts, labor, travel, or mileage will be determined on a case by case basis. ​ Insurance Payments and Warranty Service Insurance or manufacturer manufacturer warranty service require written authorization from the party responsible for payment. Authorization must reference 1) the reason for the work; 2) RV on Call's quote ID number; 3) insurance company name; 4) policy holder name; 5) policy number; and 6) claim number. North Carolina Sales Tax The combined sales tax rate for Durham County North Carolina is 7.5%. Repair, maintenance, and installation services for motor vehicles are subject to sales tax (even for mobile businesses). This is further discussed on the following NC Department of Revenue web page: https://www.ncdor.gov/taxes-forms/sales-and-use-tax/repair-maintenance-and-installation-services-and-other-repair-information . ​ Promotional Emails and Content You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices you may unsubscribe or notify RV on Call directly as specified in RV on Call's Privacy Policies . Ownership of Intellectual Property, Copyrights and Logos RV on Call's web site, service and business, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of RV on Call. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof. ​ Indemnification and Hold Harmless RV on Call customers (this includes website visitors, on-site customers for mobile RV services, third party contractors, vendors, and business partners), agree to indemnify and hold RV on Call, LLC (and its employees and third party contractors), harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any services offered. ​ Customers agree to fully defend, indemnify, and hold harmless RV on Call LLC from any and all claims, lawsuits, demands, causes of action, liability, loss, damage and/or injury of any kind (including without limitation all claims for monetary loss, property damage, equitable relief, personal injury, or wrongful death), whether brought by an individual or other entity, or imposed by a court of law or by any governmental body arising out of any acts omissions, negligence, or willful misconduct on the part of RV on Call and its officers, agents, volunteers, or third party contractors. ​ This indemnification has no expiration. It also includes the payment of all penalties, fines, judgments, awards, decrees, attorneys fees, and related costs or expenses and any reimbursements for any legal fees. Any tasks or product recommendations performed or purchased by the customer based on any information provided by RV on Call or its third party contractors is strictly at the customer's own risk and included in this indemnification. ​ Limitation of Liability To the maximum extent permitted by applicable law, in no event shall RV on Call, LLC be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, RV on Call services or the services of its third party contractors. To the maximum extent permitted by applicable law, RV on Call, LLC assumes no liability or responsibility for any (i) errors, mistakes, omissions, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of RV on Call services or the services of its third party contractors; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein. Law and Dispute Resolution These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United States of America and the State of North Carolina, without respect to its conflict of laws principles. Any and all such claims and disputes shall be resolved through arbitration. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded. ​ Applicability and Right to Modify Terms Customer agreement to RV on Call’s Terms of Service applies to any future engagement with RV on Call, whether the engagement is performed virtually, through the website, or in person with a company representative or third party contractor. RV on Call reserves the right to modify these terms from time to time at our sole discretion. ​ Privacy Policy Customers (as defined above) agree to RV on Call's Privacy Policies . ​ Disclaimer Customers (as defined above) should know that RVing and associated activities are inherently dangerous and RV on Call is not liable for personal injury, property damage, or financial loss. Customers agree to these terms as described in our Disclaimer . ​

FAQ Updates and details for RV on Call mobile RV services. FAQ loading... What is your service area? Our primary service area is the piedmont Triangle, including Raleigh, Durham, Chapel Hill and neighboring towns in Durham, Wake, Orange, Alamance, and Chatham Counties. Locations outside of this region will be considered based on availability. Are your services same day/urgent? When can I expect service? We are often available on very short notice but it depends on the nature of the service work requested and our current workload. As noted further below in this FAQ, we generate quotes for all service requests. Once quotes are accepted we will follow up with you to schedule your service appointment. We arrange specific start times for appointments, as opposed to a range of appointment times (like the cable company is known for :) While we cannot always come to your location on the same day, we do live up to our RV on Call name by committing to provide all customers with a response to their inquiry within 24 hours, seven days/week (typically same day response). If you need help please reach out via the Contact Page. Do you have a phone number or offer virtual consultations? Unfortunately we do not use our business phone number for new inquiries. The truth is we are a small company, we do not have a dedicated administrative support staff, and we find phone tag to be frustrating and inefficient for both parties. Please reach out via the Contact Page and we will respond within 24 hours. The contact page is the best way to get a detailed response quickly because it gives us the minimum amount of information we need to provide you with an accurate quote. For pre-hire communications, the main form of communication will be email. If you do hire us, our technician will be in touch via voice call or text on the day of service so that you can communicate in real time. This is why the contact form asks for your phone number. If the nature of your inquiry or service request does truly require a phone call, we are happy to do so or set up a Zoom meeting. We just ask customers to use the contact form first, to give us a complete understanding of your needs up front. Keep reading the FAQ for more information about pricing and quotes. I submitted an inquiry using the Contact Form. What should I expect next? You will receive a personalized email follow up within 24 hours. Based on the nature of your service needs, we may be able to send you a quote immediately or we may have some additional follow-up questions for you, for example to clarify the symptoms and scope of a repair situation. For repairs, depending on the apparent complexity of the issue, we may be able to resolve the issue in a single visit to your location, or, it may be necessary to do a diagnostics visit to confirm the root cause of the issue and potential solution(s) for repair or replacement. Keep reading the FAQ for more information about diagnostics visits, quotes, and rates. Do you need to perform a diagnostics visit before completing service? Can't you just fix my RV in one visit? To help reduce costs and get you back on the road sooner, RV on Call will always attempt to resolve your RV service needs in as few mobile on-site visits to your location as possible. Typically only one visit is needed for cleaning, inspections, and seasonal maintenance. However, in other circumstances it is indeed necessary to perform a diagnostics visit first. This is typical for repair-related issues as noted below. Diagnostics is performed so that we can visually inspect the issue(s) and perform the manufacturer-required diagnostic test(s). This data allows us to professionally verify a) What is wrong, b) How to fix it, c) Whether we can fix it, and d) How much it will cost. Typical RV repair services requiring a diagnostics visit Air Conditioner Water heater Furnace / Aqua Hot Refrigerator Electrical, battery, control panel, inverter / converter issues Propane issues / leaks Water pump Water leaks or low pressure Exterior or interior damage Other mechanical issues Complex installations Customizations Sometimes it is possible to diagnose RV issues remotely. This is made possible based on 1) the complexity, 2) our experience working with your type of RV and its various components, and 3) the information customers are able to provide us with regarding the service request; the symptoms involved; the timeline of events, and when the symptoms are observed, for example when connected to propane, versus house battery, versus shore power (or some combination). Also, providing us with photos or videos in advance is also very helpful, especially related to any water leaks, exterior or interior damage, or customization requests. So are diagnostics visits always necessary? Absolutely not! We can skip the diagnostics visit if the issue is a) routine, b) not related to the list of repair issues noted above, and c) we are able to collect enough information about the service needs ahead of time. Below is a list of common services where we can typically send a full quote in advance and complete service within a single visit to your location. Interior or exterior cleaning and detailing Water system sanitization Air Conditioner seasonal maintenance service Generator seasonal maintenance service Engine oil changes Lubrication of hitch, compartment doors, and jacks Roof re-sealing and exterior body re-sealing Slideout service Wheel bearing greasing Winterization Inspections Coaching and consultation Equipment installation or removal In some ways, mobile RV service is similar to a Telehealth appointment for a medical issue. Sometimes it is possible for a doctor to diagnose a medical condition and prescribe the correct treatment over a telehealth Zoom appointment. But sometimes the symptoms are so generalized - or the organs involved are so complex - that there is no substitute for physically going into the doctor’s office and receiving the necessary tests. Some RV issues and components just do not let themselves to remote diagnosis and we need to physically go to your RV first and perform physical inspections and tests. Again, whenever possible we will attempt to diagnose your issue remotely so that we can complete service in one visit and reduce costs. Given the remote nature (and limitations) of mobile RV service, does it make more sense to go to a full RV service center? Well, it is up to the customer to weigh the pros and cons. The advantage of mobile RV service is that it provides the customer with at-home convenience and faster response time. But on the other hand, customers do need to cover costs associated with rapid house calls. To their credit, a full service RV center typically stocks more parts on hand and may have more specialized equipment to handle very large/complex jobs like slide-out removal or major post-accident fabrication and body work. RV on Call is a small mobile company, and while we are skilled in performing highly technical RV repairs, we are not able to travel with an inventory of parts for all repair situations. But the reality is that most complex RV repairs frequently require specialized parts sourced directly from an RV parts supplier, and typically the needed part(s) cannot be identified until diagnostics is complete. Repairs for RV electrical, plumbing, propane, and mechanical systems are not like simple car repairs where a technician can swap a bad part with a universal/generic part. RV parts are often highly specialized based on the equipment’s make, model, manufacturer, and production date. Both mobile RV services and full RV service centers often need to procure replacement parts on-demand. RV on Call maintains commercial RV accounts with eight specialized RV suppliers. We are able to source parts and supplies at wholesale prices and our suppliers have very large inventories with multiple warehouses around the country, often allowing for next-day shipping. We rarely have situations where we cannot obtain the right part quickly - at a competitive price. Then there's the turnaround times. The "Repair Event Life Cycle" is known as the critical RECT metric in the RV industry, and RECT has been one of the most significant sources of customer pain and industry focus in recent years. For full RV service service centers, the RECT averaged 34 days in 2021, with that time doubling in warranty situations. And this data is only calculated after the customer has dropped off the unit and service work has begun, which can often be days or weeks from when the customer first places a call. Another challenge with full RV service service centers is that communication between various parties can be spotty, and the widespread use of standardized 'shop rates' means the amount you are charged for parts and labor is often mis-aligned with the customer's specific RV type, size, and configuration, as well as the customer’s unique service needs. This is especially true in situations where customers have performed (or wish to perform) a portion of the work themselves (which is a common situation). Yes, you read correctly: Some RV service centers will charge parts and labor rates that are greater than the actual level of effort necessary to complete the job (that's why we always prepare customized quotes, as noted further down the FAQ). You should also know that an RV service center will still charge a diagnostic fee (in addition to the actual repair work), because they also need to perform the same tests for the same reasons we do, regardless of the amount of technicians and specialized equipment they have on-hand. The only difference is you can drop your RV off to them once, whereas we might need to take two separate trips to your location. There are several worthwhile factors to consider when deciding whether to use a mobile RV service or take your rig to a full repair facility. However, the need to perform diagnostics cannot be avoided in many repair situations - regardless of which type of RV service you ultimately choose to go with. We hope this context is informative as we work with many new RVers who are using a mobile service for the first time. We aim to be as transparent as possible to ensure folks know how the mobile RV service process works, and its pros and cons. How do you charge for diagnostic visit? Does performing a diagnosis guarantee that you can resolve my RV issue? As noted in the previous FAQ entry, whether a separate diagnostics trip is needed depends on the nature of the service. If we determine that diagnostics are required, the quote will include the time we expect it will take to perform the diagnosis (and run any needed tests), as well as travel fees. To reduce costs and lag time we try and perform as much diagnosis as possible remotely in the hopes that we can avoid making multiple trips to your location. For example, we prefer customers submit service requests using the web site Contact Form so that we can collect all the pertinent information about your location, your RV, and your issue in advance. The form also allows customers to upload photos, which helps greatly helps us understand the issue in the case of repairs. After the Contact Form is provided we will follow up with you to ask any pertinent follow up questions. The more detail you can provide regarding the issue and symptoms, any products and systems involved, and your preferred corrective actions, the more likely we can complete the diagnosis remotely and come prepared to visit your location and resolve the issue in a single visit. We will always generate a quote for the expected time it will take to perform the diagnostics and associated travel charges. If we are able to fully resolve the issue in the initial diagnostics visit we will do so, and you will only be responsible for the time it took us to perform the diagnosis and complete the service work (plus the one-time travel charges). However in the event that we need to return to your location after the diagnostics visit to complete the requested service, we will 1) Invoice you for the initial diagnostics visit, and 2) Generate a new quote showing the expected labor, parts, and travel charges for the follow up visit and hope that you will hire us again. If you do choose to hire us again for the follow up service work, we will invoice you for the second visit after that work is performed. Additional notes regarding diagnostics and payment: Any diagnostics performed are an assessment of current conditions, and not a commitment for RV on Call to render future service. The customer is responsible for paying for diagnostics time and associated travel costs, even if the issue cannot be resolved, is outside of the capacity of RV on Call, or if the customer does not wish to hire RV on Call again for subsequent follow up work. In some circumstances (for example complex repairs, installations, or customizations) we may accept a job but then realize we cannot complete the work after we arrive at your location. This is rare, but it can occur if we discover the issue is more complex than initially understood and beyond our capacity to resolve in a mobile setting (i.e. the work may require specialized tools or equipment typically found in a full RV service center). If this occurs we will stop work immediately and advise you of the situation. You will only be responsible for paying the actual labor time spent on the job up until the discovery was made, as well as mileage, travel time, and sales tax. Similarly, there may be some situations where we can continue the work, but after work has begun we realize it will require more time than initially thought based on new information discovered on site. Customers will be notified if service charges are expected to exceed 10% of the initial quote. In these instances we will estimate how much additional time it will take to complete the job and ask customers to authorize continued work. We will obtain customer consent if, during the course of service work, RV on Call determines the actual level of effort necessary to complete service is projected to exceed the initial accepted quote by more than $150. Do you generate a quote in advance? Will I be invoiced after service is complete, and how do I pay? A quote will be generated in advance for all services. Payment shall be made within three days of receipt. If payment is not received on time a new invoice will be issued with an additional 10% late fee. RV on Call's quotes and invoices include costs for parts, labor, mileage, and travel time, and are inclusive of any separate transaction fees charged by payment services. More information is available via RV on Call's terms and conditions. RV on Call's web platform Wix.com uses the highest level of financial and data security and encryption. Wix.com is RV on Call's web hosting service and all payments via the platform are PCI, ISO, and TLS compliant, incorporating the highest levels of cardholder data protection, network security, and financial encryption. Visit our payments page for more information. Payment to RV on Call is made through Wix secure online payment (a link to the actual payment screen is included with the final invoice), or Paypal, Venmo, and Zelle. Paypal: paypal.me/RVonCall Venmo: @RVonCall Zelle: info@RVonCall.com I don't see prices for your services. Do you have a list of standard pricing? We don't, and the reason is simple: When it comes to RVs, do not believe anyone who tells you one pricing size fits all. RVs are enormously varied and complex, from towable to motorized, 18-footer, to 40+ feet. Even the same make and model can have up to have up to half a dozen different floor plans which then have a different array of components and appliances. To use a familiar analogy, an RV is like a home on wheels, and typically a service provider for your home will generate a quote for you based on your specific service needs and your home's actual layout - the same should be true for RV service. The bottom line: Pricing varies even for routine jobs like cleaning and preventative maintenance depending on the type of RV (towable or motorized), the size, and the floor plan (i.e. layout). This is because the RV's type, size, and floorplan influences the number and configuration of systems (one or multiple slideouts or AC units), appliances (some units have washer/dryers, water filters, or external kitchens) and their size/complexity (standard water heater/furnace vs Aqua Hot). These variables all have an impact on how RV services are performed and time it takes to complete the job. In addition, some customers like to perform some of the work themselves, or would like us to teach them how to perform the service. This can also also impact the time it takes to complete a task (in either direction). So our solution is to provide customized written quotes for each customer based on their specific service needs and their specific RV make, model, and length. This is why we try to collect as much information as possible up front about the RV and the scope of work. We encourage customers to use our contact form which gives us insights about your RV and allows you to submit photos. Furthermore, if we are not familiar with a particular make, model, floorplan, or component, we will often research the unit in advance. This might mean calling the manufacturer or another service provider, or reviewing online documentation. We have yet to find an RV where there isn't some form of documentation available to give us insights into your issue. This data collection and quote-generation process takes more work for us on the front-end, but we believe it is the best way for a small mobile company to deliver service, and doing so benefits both parties equally. In summary, we generate customized quotes to ensure we understand exactly what service(s) you want, how your unit is laid out, and the systems involved. We do this so that 1) we can complete the work in as few trips to your location as possible (thereby reducing costs), and 2) to ensure your quote is the best possible reflection of overall costs - including any required parts and supplies; mileage/travel time; and the actual level of effort we think it takes to complete your task(s) based on our experience. Because we take such great care to provide accurate quotes, over 90% of our invoices are within 10% of the original quoted amount, giving you a very high level of predictability in terms of pricing. In some circumstances a job may take longer than expected to complete due to unforeseen issues discovered after we have begun to dig into the work. This mainly happens in complex repair, installation, or customization situations, and if we determine the work will exceed 10% of original quoted cost to continue we will get your authorization first. But again, these instances are rare because if we determine (based on your input and preliminary research) that a situation is potentially complex we will perform a diagnostics visit first so that we correctly identify all underlying issues and solutions. Please browse our services and contact us today and we would be happy to provide a quote for your next RV service need! What are your hourly rates? Do you charge an additional service/travel fee to come to my location? RV on Call's quotes and invoices include the following costs: Labor at $120/hour; Parts and supplies as applicable; Mileage (based on the current year standard IRS mileage rate); Travel time ($60/hour); and NC sales tax. As noted below, we are required to charge sales tax according to the NC Dept of Revenue. The sales tax rate for Durham County is 7.5%. Repair, Maintenance, and Installation Services; and Other Repair Information The sales price of or the gross receipts derived from repair, maintenance, and installation services sold at retail is subject to the general State and applicable local and transit rates of sales and use tax. Repair, maintenance, and installation services is defined in N.C. Gen. Stat. § 105-164.3 and are sourced in accordance with the sourcing principles set forth in N.C. Gen. Stat. § 105-164.4B. How do you calculate mileage and travel time? Why are they separate? Our service fee is based on mileage and travel time. They are separate because the cost of running a vehicle and the time spent traveling to a job are two separate calculations. More detail on these calculations and route selection is below. Mileage Costs Mileage accounts for wear and tear and the overall cost of maintaining a vehicle. The IRS currently sets a standard mileage rate of 65 cents/mile. This is based on a formula that determines the overall cost of owning a car in a given year. Travel Costs While mileage accounts for vehicle maintenance, it does not account for time spent traveling to and from jobs, and distance is not always a reliable gauge of time. As a mobile business, RV on Call provides a premium service by working at your location and so we do need to recover the costs of vehicle maintenance and the time it takes to reach a customer's destination. Route Selection In the Triangle region the saying goes, "There's at least three ways to get anywhere." In terms of choosing a route to your location, we will always select the fastest option in terms of time. RV on Call will select the route that Google Maps determines to be fastest at the time the quote is issued. If routes are within five minutes we will go with the one that likely has less stop-and-go traffic. The estimated travel time to and from the job site - as calculated by Google Maps - will be included in the quote and shown separately from the vehicle mileage rate. Lastly, we know that factors like traffic on the actual day of travel are outside our customer's control. We will not invoice for an increase in travel time due to heavy traffic or other unexpected road delays on the day of travel. What should I expect on the day of service? I have specific instructions I want to pass along before work occurs. We will be in communication after a booking is made so that you know what to expect on the service day, ensure your rig is accessible, and capture any other details you want us to know in advance. Are you a parts supplier? Can you get wholesale rates? Yes, we have commercial RV repair accounts with eight specialized RV suppliers. We are able to source parts and supplies at wholesale prices and our suppliers have very large inventories with multiple warehouses around the country, often allowing for next-day shipping. We rarely have situations where we cannot obtain the right part quickly - at a competitive price. Do you come to my location? What if my rig is in storage? Yes we come to your location. We can perform some services if your unit is in storage, provided it is accessible. This will be addressed in the booking form for each service type and confirmed in email follow up after the quote is confirmed. Who is RV on Call? What does this business do? RV on Call is a mobile RV services provider and e-learning platform. Our service area is Raleigh - Durham - Chapel Hill, North Carolina. We will be adding a services page, blog, and forum to the site menu which will give more detail and additional resources for RVers. RV on Call is a part-time business owned by Pete Sullivan, based in Durham, North Carolina. Learn more about Pete and the RV on Call approach and philosophy. Questions? Please reach out via the Contact Page and we will respond within 24 hours. I need something that does not fall into one of the service types shown. Can you help me out? Let's talk. Please reach out via the Contact Page, Is your work guaranteed? RV on Call takes pride in customer satisfaction. If you are not satisfied within six weeks of service please call and reason we will make it right. Additional charges for parts, labor, travel, or mileage will be determined on a case by case basis. Customers and site users should know that RVing is an inherently dangerous activity and RV on Call is not liable for personal injury, property damage, or financial loss. This is further described in our Disclaimer. What are your terms of service? RV on Call's Terms of Service addresses rates and payment, ownership rights, indemnification and liability, and our satisfaction guarantee and can be found on the following page: https://www.rvoncall.com/terms What are your privacy policies? RV on Call takes your privacy seriously and will not share information with third parties without your consent. Our privacy policies can be found here: https://www.rvoncall.com/privacy Can I contact you after work is performed if I have questions? Services are deemed complete upon payment of invoice. However RV on Call will provide - at no additional cost to the customer - up to three additional 30 minute consultations remotely (either by text; email; phone; or virtual meeting) for a period of six months after work is performed, as needed for any instruction, follow-up, or technical support. Your web site has a log in button. What is this? RV on Call site members get access to discounts, RV resources and tips, local camping and services, our private forum, and can post RVs for sale. See Membership Benefits for more and sign up today, registration is free! What type of roof sealant do you use? RV on Call has received training on roof sealant products and methods and recommends the use of SikaFlex 715. Sika has been in business for over 100 years and specializes in products for residential, commercial, automotive, and RV, including roofing, waterproofing, adhesives and sealants. SikaFlex is recommended by both the National RV Training Academy and the National RV Technicians Association of America as a preferred solution for RV roof sealing. SikaFlex is semi self-leveling, meaning it will provide smooth dispensing and even surface coverage without running and creating low spots, which can occur with other popular self-leveling sealants. Another advantage is it is a low solvent compound. Most of the popular sealants are high in solvents, causing the product to evaporate over time and needing re-application. Sika does not need maintenance, it can be painted, and will stay flexible to avoid cracking in heat and cold. It has very good UV resistance and low VOC content for personal and environmental safety. One application of SikaFlex 715 is is guaranteed for the life of your RV's roof. For cleaning, a detergent-based or solvent base cleaner should be avoided because they can cause gassing and degrade the product. More information about SikaFlex Can I see a list and description of all of your preventative maintenance services? Air Conditioner service Battery and electrical system testing Exterior seals conditioning Generator service Lubrication of hitch, compartment doors, and jacks Roof re-coating, patching, and re-sealing Exterior RV body re-sealing Roof re-sealing Slideout service Water system sanitization Wheel bearing greasing Winterization Do you offer seasonal preventative maintenance packages? Pre-season De-winterization and Tune-up De-winterization Wash and wax Wheel bearing repacking Generator service Air conditioner service Battery and electrical system testing Lubrication of hitch, compartment doors, and jacks Mid-season Boost Wash and wax Water system sanitization Slideout service End of Season Winterization and Storage Winterization Wash and wax Water heater flush and sanitization Roof re-sealing Exterior seals conditioning Can I see a complete list of all of your service types? (MOVE THIS TO GENERAL) Put this in general as a master list with the 12 headings Also include it as a link in the template boiler text for individual service pages Add to Booking page somewhere Add to FAQ header Then for each category have a list by category For cleaning services, what parts of my RV will be cleaned? How do I learn more about what is included within each cleaning service menu item? We will offer several interior and exterior cleaning packages, as well as wax and detailing. We will soon publish a services page that provides an overview of all service categories. On our booking page we will include galleries and a complete list of cleaning work performed. How are cleaning fees calculated? All cleaning fee prices are based on an RV length of less than 30 feet. We add 20% to the service cost for rigs over 30 feet Can I get my RV's interior and exterior cleaned on the same day? At this time we are only able to accommodate one cleaining service booking per day. Our capacity to deliver more per day will grow as we expand as we expand into inspections, maintenance, and education services. What type of wax do you use? RV on Call uses Chemical Guys Eco-Smart Waterless Wash and Wax, made from a carnuba compound that cleans, shines, and protects. What cleaning products do you use? Do you use a runoff apron for exterior cleaning like some mobile car washes do? For interior and exterior cleaning we primarily use vingegar and mild biodegradable soap becuase as it is effective, inexpensive, non-toxic, and safe for interior surfaces, gelcoats, fiberglass, and roof rubber. Vinegar and phosphate-free soaps are recommended as a safe and natural choice for boat, RV and car cleaning and will not harm storm drains and local waterways. Various mobile car wash services will lay down an apron under the vehicle to capture water runoff. They use harsh chemicals in their cleaning process and so it becomes necessary for them apply a runoff capture apron and haul away runoff for proper dispoal. We do not use an apron as our runoff only includes vinegar and biodegradble soap. The products we use are consistent with RV care best practices and safe for the environment. Below is a list of resources related to RV cleaning, household hazardous waste, and environmental safety. Products we use in waxing, spot cleaning and sealing dry on contact. Stormwater-friendly car wash tips City of Eugene, OR. 2020. A Boater's Guide to Less Toxic Cleaning Center for Marine Conservation, US Coast Guard Marine Environmental Protection Division. Is Vinegar Safe To Use On Fiberglass? Senior Care 2 Share. What is the best cleaner for fiberglass? Benjamin Noah, Vintage Kitchen. 12/24/21. How to Clean Fiberglass Joan Clark, Tips Bulletin. What to use to clean the top of a rubber roof travel trailer? Best Summer Life What To Clean RV Rubber Roof With – What Really Works RVing with Family How to Clean and Disinfect Your RV ToGo RV. 12/18/20. Everything You Need to Know About Maintaining the Exterior of Your RV Mark Polk, ToGo RV. 9/7/20. Your web site has a log in button. What is this? RV on Call site members get access to discounts, RV resources and tips, local camping and services, our private forum, and can post RVs for sale. See Membership Benefits for more and sign up today, registration is free!