Here's what you can expect
from RV on Call. Didn't find your answer? Visit the FAQ.
Price quotes shall be confirmed (either using the Confirm button or separate written correspondence) in advance before ordering any parts or beginning work. Quotes will be sent via email, with the sender name appearing as either Info@RVonCall.com or Mail@WixPriceQuotes.com. After quote is confirmed RV on Call agrees to perform the work on a date and time mutually agreed to between RV on Call and customer. The customer then agrees to compensate RV on Call in the amount shown after work is performed, and within 15 days of receiving invoice (payment options described below).
Once this quote is confirmed the service date will be arranged on a date and time mutually agreed to with the customer (if not already arranged via online booking online). Customers will be invoiced after work is complete.
Flat Rate / Standard Services
The quoted rate is based on industry standard shop rates and is final regardless of time needed for completion.
Hourly / Custom Services
The quoted rate is based on the cost of any needed parts (based on supplier pricing at the time the quote is generated) and the estimated labor time needed to complete work based on RV on Call's understanding of the scope and industry standard shop rates.
Customer Notification in the Event that Final Costs Exceed Original Quote
If the final cost after work is compete falls within 10% of quote then the customer agrees that services rendered are consistent with the original quote. If, during the course of work, the final estimate is determined to exceed 10% either due to increase in parts cost; need to secure additional parts due to unforeseen issue; or need for additional labor time due to unforeseen issue; the customer will be provided with a revised estimate prior to continuing additional work. Customer will be asked to confirm the revised quote prior to RV on Call proceeding with the additional work (either via online confirmation or written email or text message). If additional work is not authorized the customer agrees to accept the work "as-is" and pay the agreed-upon invoice.
Mileage and Travel Costs
Quoted rates also include mileage and travel costs which are further described at https://www.rvoncall.com/faq
[see General Section - How do you charge for mileage and travel time?]
Invoicing and Payment
RV on Call's payment system uses the highest level of customer privacy protection. Quotes and invoices are inclusive of any separate transaction fees charged by any of RV on Call's payment services.
An invoice will be sent via email after work is complete. Payment shall be made within three days of receipt. If payment is not received after 10 days a new invoice will be issued with a 10% late fee.
A secure payment link will be attached to the invoice where payment can be made online by credit card or Paypal. If paying through either of these methods the invoice will automatically update to show that it is paid.
Alternatively, payments can also be made by Venmo or Zelle. If choosing one of these options a receipt will be emailed after payment is processed.
More information about RV on Call's payment options and financial and data security can be found at https://www.rvoncall.com/payment
RV on Call takes pride in customer satisfaction. If you are not satisfied within six weeks of service please contact us and we will make it right. Additional charges for parts, labor, travel, or mileage will be determined on a case by case basis.
Insurance Payments and Warranty Service
Insurance or manufacturer manufacturer warranty service require written authorization from the party responsible for payment. Authorization must reference 1) the reason for the work; 2) RV on Call's quote ID number; 3) insurance company name; 4) policy holder name; 5) policy number; and 6) claim number.
North Carolina Sales Tax
The combined sales tax rate for Durham County North Carolina is 7.5%. Repair, maintenance, and installation services for motor vehicles are subject to sales tax (even for mobile businesses). This is further discussed on the following NC Department of Revenue web page: https://www.ncdor.gov/taxes-forms/sales-and-use-tax/repair-maintenance-and-installation-services-and-other-repair-information.
Promotional Emails and Content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices you may unsubscribe or notify RV on Call directly as specified in RV on Call's Privacy Policies.
Ownership of Intellectual Property, Copyrights and Logos
RV on Call's web site, service and business, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of RV on Call. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
Indemnification and Hold Harmless
RV on Call customers (this includes website visitors, on-site customers for mobile RV services, third party contractors, vendors, and business partners), agree to indemnify and hold RV on Call, LLC (and its employees and third party contractors), harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any services offered.
Customers agree to fully defend, indemnify, and hold harmless RV on Call LLC from any and all claims, lawsuits, demands, causes of action, liability, loss, damage and/or injury of any kind (including without limitation all claims for monetary loss, property damage, equitable relief, personal injury, or wrongful death), whether brought by an individual or other entity, or imposed by a court of law or by any governmental body arising out of any acts omissions, negligence, or willful misconduct on the part of RV on Call and its officers, agents, volunteers, or third party contractors.
This indemnification has no expiration. It also includes the payment of all penalties, fines, judgments, awards, decrees, attorneys fees, and related costs or expenses and any reimbursements for any legal fees. Any tasks or product recommendations performed or purchased by the customer based on any information provided by RV on Call or its third party contractors is strictly at the customer's own risk and included in this indemnification.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall RV on Call, LLC be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, RV on Call services or the services of its third party contractors.
To the maximum extent permitted by applicable law, RV on Call, LLC assumes no liability or responsibility for any (i) errors, mistakes, omissions, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of RV on Call services or the services of its third party contractors; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Law and Dispute Resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United States of America and the State of North Carolina, without respect to its conflict of laws principles. Any and all such claims and disputes shall be resolved through arbitration. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
Right to Change and Modify Terms
RV on Call reserves the right to modify these terms from time to time at our sole discretion.
Customers (as defined above) agree to RV on Call's Privacy Policies.
Customers (as defined above) should know that RVing and associated activities are inherently dangerous and RV on Call is not liable for personal injury, property damage, or financial loss. Customers agree to these terms as described in our Disclaimer.