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Terms of 
Service

Here's what you can expect

from RV on Call. Didn't find your answer? Visit the FAQ.

Quotes and Terms of Service

RV on Call Price Quotes and Terms of Service shall be confirmed by customers in advance (approved via online forms) before RV on Call will schedule an appointment, order any parts or supplies, or begin service work. 

 

Quotes will be sent via email which includes a link to the online form. The sender name will appear as either Info@RVonCall.com or Mail@WixPriceQuotes.com. Quotes shall be accepted by the customer using the Accept button (or whatever wording signifies confirmation of quote) in the online version of the quote, and then RV on Call will be notified automatically that that step has occurred. If the customer is not able to accept the online quote for technical reasons the customer may alternatively verify quote acceptance by sending an email to info@rvoncall.com indicating they have reviewed and agree to the quote.  

Once the quote is accepted the customer will immediately/automatically receive another email from RV on Call that provides a web link to RV on Call’s Terms of Service online form, which collectively includes 1) Terms of Service, 2) Disclaimer, and 3) Privacy Policies. The customer will need to review and electronically sign and submit the Terms of Service. If the customer is not able to electronically sign and submit the online version of the Terms of Service for technical reasons, the customer may alternatively verify their agreement by sending an email to info@rvoncall.com indicating they have reviewed and agree to RV on Call’s Terms of Service.  

 

Once RV on Call has received 1) the accepted quote, and 2) the signed Terms of Service, RV on Call agrees to perform the work and order any parts or supplies on behalf of the customer as specified in the accepted quote. The customer will then be contacted by an RV on Call representative (or approved contractor) to schedule their service appointment date and time. Appointment options will be for a specific start time (not an appointment “window”) at the earliest mutually convenient date/time for the customer and RV on Call, and based on the expected arrival date of any parts and supplies that have been ordered for the service appointment. 

 

Customers will be invoiced after work is complete. We do not accept third party payments - the person named in the accepted quote is responsible for payment. If a different party will be paying that person needs to be identified in the quote, then accept the quote, then accept the Terms of Service.

Quoted rates also include mileage and travel costs which are further described at https://www.rvoncall.com/faq. See below for more information regarding purchasing of parts and supplies, appointment cancellations, and invoicing.

Parts and Supplies Purchased for Customers

Customers may elect for RV on Call to purchase parts and supplies for mobile RV service on their behalf. When this is requested, RV on Call will first attempt to source parts through its wholesale providers. If parts are not available through those providers, RV on Call will attempt to procure at the most cost-effective rate through other retailers. Once item availability and pricing has been determined, RV on Call will name the part(s)/supplies in the quote and identify the cost(s) in the quote. Once the quote is accepted by the customer RV on Call will order part(s) on the customer’s behalf and have the items shipped to the customer’s location. Customers will then be invoiced for the part(s) along with the final invoice for services.  

 

Once a customer accepts a quote, any parts and supplies subsequently purchased by RV on Call are then owned by the customer and the customer is responsible for reimbursing RV on Call for the cost of the items. If a quote has been accepted and RV on Call has ordered parts - and then the customer modifies the scope of work or cancels service with RV on Call - the customer will be billed for the cost of the items plus a $45 processing fee. Items will not be returned on the customer’s behalf when the customer has subsequently declined service after parts have been ordered. 

If RV on Call orders an incompatible part it will be RV on Call’s responsibility for returning parts and obtaining the correct item. If that situation occurs the customer will not be billed for the incompatible part. However, if a compatible part was ordered and verified by the customer in the quote - and then the customer indicates a preference for a different make and model of the item - the customer will still be billed for the original item.  

 

If parts have been ordered for a customer and RV on Call subsequently cancels service (see Right to Cancel Service, below) the customer will not be charged for the cost of the part or the $45 processing fee.


Right to Cancel Service 

RV on Call reserves the right to cancel service at any time, before or after a quote has been accepted, and regardless of whether a service appointment has been scheduled.

Diagnostics

Any diagnostics performed are an assessment of current conditions, and not a commitment for RV on Call to render future service.

The customer is responsible for paying for diagnostics time and associated travel costs, even if the issue cannot be resolved, is outside of the capacity of RV on Call, or if the customer does not wish to hire RV on Call again for subsequent follow up work. 

 

In rare circumstances RV on Call may determine after diagnosis or service work has begun that we cannot complete a job. This can occur if, after further on-site investigation, we discover the issue is more complex than initially understood and beyond our capacity to resolve in a mobile setting (i.e. the work may require specialized tools or equipment typically found in a full RV service center). If this situation occurs we will stop work immediately and advise the customer of the situation. Should this occur, customer will only be responsible for paying the actual labor time spent on the job up until the discovery was made, as well as mileage, travel time, and sales tax. 

Customer Notification in the Event that Final Costs Exceed Original Quote

Final invoice may be different than initial quote based on further investigation of requested service. We will obtain customer consent if, during the course of service work, RV on Call determines the actual level of effort necessary to complete service is projected to exceed the initial accepted quote by more than $150. If additional work is not authorized the customer agrees to accept the work "as-is" and pay the agreed-upon invoice.

Invoicing and Payment

By accepting an RV on Call quote the named party agrees to pay final invoice as agreed to in the quote within three days after completion of service (with any adjustments for time as noted in previous paragraph above). Final invoices will not be adjusted downward if actual level of effort to complete service is less than was anticipated in the original invoice. RV on Call's payment system uses the highest level of customer privacy protection. Quotes and invoices are inclusive of any separate transaction fees charged by any of RV on Call's payment services.

 

An invoice will be sent via email after work is complete. Payment shall be made within three days of receipt. If invoice is not paid after three days a $30 late fee will be added. After six days this amount increases to $50, and after 10 days the amount increases to $60. Third party payments are not accepted - the person named in the invoice and having agreed to the Terms of Service is responsible for payment.

 

A secure payment link will be attached to the invoice where payment can be made online by credit card or Paypal. If paying through either of these methods the invoice will automatically update to show that it is paid.

 

Alternatively, payments can also be made by Venmo or Zelle. If choosing one of these options a receipt will be emailed after payment is processed.

Venmo: @RVonCall

Zelle: info@RVonCall.com

More information about RV on Call's payment options and financial and data security can be found at https://www.rvoncall.com/payment

Customer Satisfaction 

RV on Call takes pride in customer satisfaction. If you are not satisfied within six weeks of service please contact us and we will make it right. Additional charges for parts, labor, travel, or mileage will be determined on a case by case basis.

Insurance Payments and Warranty Service

Insurance or manufacturer manufacturer warranty service require written authorization from the party responsible for payment. Authorization must reference 1) the reason for the work; 2) RV on Call's quote ID number; 3) insurance company name; 4) policy holder name; 5) policy number; and 6) claim number.

 

North Carolina Sales Tax

The combined sales tax rate for Durham County North Carolina is 7.5%. Repair, maintenance, and installation services for motor vehicles are subject to sales tax (even for mobile businesses). This is further discussed on the following NC Department of Revenue web page: https://www.ncdor.gov/taxes-forms/sales-and-use-tax/repair-maintenance-and-installation-services-and-other-repair-information.

Promotional Emails and Content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices you may unsubscribe or notify RV on Call directly as specified in RV on Call's Privacy Policies.

 

Ownership of Intellectual Property, Copyrights and Logos

RV on Call's web site, service and business, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of RV on Call. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Indemnification and Hold Harmless

RV on Call customers (this includes website visitors, on-site customers for mobile RV services, third party contractors, vendors, and business partners), agree to indemnify and hold RV on Call, LLC (and its employees and third party contractors), harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any services offered. 

Customers agree to fully defend, indemnify, and hold harmless RV on Call LLC from any and all claims, lawsuits, demands, causes of action, liability, loss, damage and/or injury of any kind (including without limitation all claims for monetary loss, property damage, equitable relief, personal injury, or wrongful death), whether brought by an individual or other entity, or imposed by a court of law or by any governmental body arising out of any acts omissions, negligence, or willful misconduct on the part of RV on Call and its officers, agents, volunteers, or third party contractors. 

This indemnification has no expiration. It also includes the payment of all penalties, fines, judgments, awards, decrees, attorneys fees, and related costs or expenses and any reimbursements for any legal fees. Any tasks or product recommendations performed or purchased by the customer based on any information provided by RV on Call or its third party contractors is strictly at the customer's own risk and included in this indemnification.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall RV on Call, LLC be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, RV on Call services or the services of its third party contractors.
 
To the maximum extent permitted by applicable law, RV on Call, LLC assumes no liability or responsibility for any (i) errors, mistakes, omissions, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of RV on Call services or the services of its third party contractors; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

 

Law and Dispute Resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United States of America and the State of North Carolina, without respect to its conflict of laws principles. Any and all such claims and disputes shall be resolved through arbitration. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Applicability and Right to Modify Terms

Customer agreement to RV on Call’s Terms of Service applies to any future engagement with RV on Call, whether the engagement is performed virtually, through the website, or in person with a company representative or third party contractor. RV on Call reserves the right to modify these terms from time to time at our sole discretion.

Privacy Policy

Customers (as defined above) agree to RV on Call's Privacy Policies.

Disclaimer

Customers (as defined above) should know that RVing and associated activities are inherently dangerous and RV on Call is not liable for personal injury, property damage, or financial loss. Customers agree to these terms as described in our Disclaimer.

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