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  • Code of Conduct | RV on Call

    Code of Conduct Members shall promote a safe and supportive learning atmosphere. The mission of RV on Call is to build community and help new and experienced campers get more from their RV. ​ To this end, the individual users and members help make the site a great experience and help promote a supportive learning atmosphere. Site members have the ability to create posts within the Triangle RV Forum , comment on other posts, and send messages to other members. To ensure the forum and site membership is a great experience for everyone, all site members are asked to adhere to the following guidelines. ​ General This Code of Conduct is strictly enforced. Members shall promote a safe and supportive learning atmosphere. Any intimidation, harassment, or intentional violation of the Code of Conduct will not be tolerated and will result in a member being blocked. Members can customize their profile information. Profiles are only viewable by other members logged in to the site. User data is not shared with third parties. By using the forum all members agree and consent to RV on Call's Terms of Service , Privacy Policies , and Disclaimer. If you have questions or suggestions for improving the forum please see the FAQ or email . Thanks for being a part of this community and sharing your voice. ​ Be Supportive This is a learning community. Members are encouraged to share what they know help other members with questions. ​ Be Respectful Everyone has a right to their ideas and opinions. Treat others as you would like to be treated. ​ Stay on Topic Try to keep posts relevant to the theme of the category. If you would like to suggest new categories please email . ​ Check for Duplicate Content Someone might have already created a post similar to yours or answered your question. Use the search to see if the issue has already been addressed. ​ See something? Say Something! Forum members can use the Report button to flag spam, offensive material, or content that is otherwise inconsistent with Code of Conduct. Members can report posts, comments, and replies within the forum. ​

  • Terms of Service | RV on Call

    Terms of Service Here's what you can expect from RV on Call. Didn't find your answer? Visit the FAQ . Quotes and Terms of Service RV on Call Price Quotes and Terms of Service shall be confirmed by customers in advance (approved via online forms) before RV on Call will schedule an appointment, order any parts or supplies, or begin service work. Quotes will be sent via email which includes a link to the online form. The sender name will appear as either or . Quotes shall be accepted by the customer using the Accept button (or whatever wording signifies confirmation of quote) in the online version of the quote, and then RV on Call will be notified automatically that that step has occurred. If the customer is not able to accept the online quote for technical reasons the customer may alternatively verify quote acceptance by sending an email to indicating they have reviewed and agree to the quote. ​ Once the quote is accepted the customer will immediately/automatically receive another email from RV on Call that provides a web link to RV on Call’s Terms of Service online form, which collectively includes 1) Terms of Service, 2) Disclaimer, and 3) Privacy Policies. The customer will need to review and electronically sign and submit the Terms of Service. If the customer is not able to electronically sign and submit the online version of the Terms of Service for technical reasons, the customer may alternatively verify their agreement by sending an email to indicating they have reviewed and agree to RV on Call’s Terms of Service. Once RV on Call has received 1) the accepted quote, and 2) the signed Terms of Service, RV on Call agrees to perform the work and order any parts or supplies on behalf of the customer as specified in the accepted quote. The customer will then be contacted by an RV on Call representative (or approved contractor) to schedule their service appointment date and time. Appointment options will be for a specific start time (not an appointment “window”) at the earliest mutually convenient date/time for the customer and RV on Call, and based on the expected arrival date of any parts and supplies that have been ordered for the service appointment. Customers will be invoiced after work is complete. We do not accept third party payments - the person named in the accepted quote is responsible for payment. If a different party will be paying that person needs to be identified in the quote, then accept the quote, then accept the Terms of Service. ​ Quoted rates also include mileage and travel costs which are further described at . See below for more information regarding purchasing of parts and supplies, appointment cancellations, and invoicing. ​ Parts and Supplies Purchased for Customers Customers may elect for RV on Call to purchase parts and supplies for mobile RV service on their behalf. When this is requested, RV on Call will first attempt to source parts through its wholesale providers. If parts are not available through those providers, RV on Call will attempt to procure at the most cost-effective rate through other retailers. Once item availability and pricing has been determined, RV on Call will name the part(s)/supplies in the quote and identify the cost(s) in the quote. Once the quote is accepted by the customer RV on Call will order part(s) on the customer’s behalf and have the items shipped to the customer’s location. Customers will then be invoiced for the part(s) along with the final invoice for services. Once a customer accepts a quote, any parts and supplies subsequently purchased by RV on Call are then owned by the customer and the customer is responsible for reimbursing RV on Call for the cost of the items. If a quote has been accepted and RV on Call has ordered parts - and then the customer modifies the scope of work or cancels service with RV on Call - the customer will be billed for the cost of the items plus a $45 processing fee. Items will not be returned on the customer’s behalf when the customer has subsequently declined service after parts have been ordered. ​ If RV on Call orders an incompatible part it will be RV on Call’s responsibility for returning parts and obtaining the correct item. If that situation occurs the customer will not be billed for the incompatible part. However, if a compatible part was ordered and verified by the customer in the quote - and then the customer indicates a preference for a different make and model of the item - the customer will still be billed for the original item. If parts have been ordered for a customer and RV on Call subsequently cancels service (see Right to Cancel Service, below) the customer will not be charged for the cost of the part or the $45 processing fee. Right to Cancel Service RV on Call reserves the right to cancel service at any time, before or after a quote has been accepted, and regardless of whether a service appointment has been scheduled. ​ Diagnostics Any diagnostics performed are an assessment of current conditions, and not a commitment for RV on Call to render future service. ​ The customer is responsible for paying for diagnostics time and associated travel costs, even if the issue cannot be resolved, is outside of the capacity of RV on Call, or if the customer does not wish to hire RV on Call again for subsequent follow up work. In rare circumstances RV on Call may determine after diagnosis or service work has begun that we cannot complete a job. This can occur if, after further on-site investigation, we discover the issue is more complex than initially understood and beyond our capacity to resolve in a mobile setting (i.e. the work may require specialized tools or equipment typically found in a full RV service center). If this situation occurs we will stop work immediately and advise the customer of the situation. Should this occur, customer will only be responsible for paying the actual labor time spent on the job up until the discovery was made, as well as mileage, travel time, and sales tax. ​ Customer Notification in the Event that Final Costs Exceed Original Quote Final invoice may be different than initial quote based on further investigation of requested service. We will obtain customer consent if, during the course of service work, RV on Call determines the actual level of effort necessary to complete service is projected to exceed the initial accepted quote by more than $150. If additional work is not authorized the customer agrees to accept the work "as-is" and pay the agreed-upon invoice. ​ Invoicing and Payment By accepting an RV on Call quote the named party agrees to pay final invoice as agreed to in the quote within three days after completion of service (with any adjustments for time as noted in previous paragraph above). Final invoices will not be adjusted downward if actual level of effort to complete service is less than was anticipated in the original invoice. RV on Call's payment system uses the highest level of customer privacy protection. Quotes and invoices are inclusive of any separate transaction fees charged by any of RV on Call's payment services. An invoice will be sent via email after work is complete. Payment shall be made within three days of receipt. If invoice is not paid after three days a $30 late fee will be added. After six days this amount increases to $50, and after 10 days the amount increases to $60. Third party payments are not accepted - the person named in the invoice and having agreed to the Terms of Service is responsible for payment. A secure payment link will be attached to the invoice where payment can be made online by credit card or Paypal . If paying through either of these methods the invoice will automatically update to show that it is paid. Alternatively, payments can also be made by Venmo or Zelle. If choosing one of these options a receipt will be emailed after payment is processed. ​ Venmo : @RVonCall ​ Zelle : ​ More information about RV on Call's payment options and financial and data security can be found at ​ Customer Satisfaction RV on Call takes pride in customer satisfaction. If you are not satisfied within six weeks of service please contact us and we will make it right. Additional charges for parts, labor, travel, or mileage will be determined on a case by case basis. ​ Insurance Payments and Warranty Service Insurance or manufacturer manufacturer warranty service require written authorization from the party responsible for payment. Authorization must reference 1) the reason for the work; 2) RV on Call's quote ID number; 3) insurance company name; 4) policy holder name; 5) policy number; and 6) claim number. North Carolina Sales Tax The combined sales tax rate for Durham County North Carolina is 7.5%. Repair, maintenance, and installation services for motor vehicles are subject to sales tax (even for mobile businesses). This is further discussed on the following NC Department of Revenue web page: . ​ Promotional Emails and Content You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices you may unsubscribe or notify RV on Call directly as specified in RV on Call's Privacy Policies . Ownership of Intellectual Property, Copyrights and Logos RV on Call's web site, service and business, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of RV on Call. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof. ​ Indemnification and Hold Harmless RV on Call customers (this includes website visitors, on-site customers for mobile RV services, third party contractors, vendors, and business partners), agree to indemnify and hold RV on Call, LLC (and its employees and third party contractors), harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any services offered. ​ Customers agree to fully defend, indemnify, and hold harmless RV on Call LLC from any and all claims, lawsuits, demands, causes of action, liability, loss, damage and/or injury of any kind (including without limitation all claims for monetary loss, property damage, equitable relief, personal injury, or wrongful death), whether brought by an individual or other entity, or imposed by a court of law or by any governmental body arising out of any acts omissions, negligence, or willful misconduct on the part of RV on Call and its officers, agents, volunteers, or third party contractors. ​ This indemnification has no expiration. It also includes the payment of all penalties, fines, judgments, awards, decrees, attorneys fees, and related costs or expenses and any reimbursements for any legal fees. Any tasks or product recommendations performed or purchased by the customer based on any information provided by RV on Call or its third party contractors is strictly at the customer's own risk and included in this indemnification. ​ Limitation of Liability To the maximum extent permitted by applicable law, in no event shall RV on Call, LLC be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, RV on Call services or the services of its third party contractors. To the maximum extent permitted by applicable law, RV on Call, LLC assumes no liability or responsibility for any (i) errors, mistakes, omissions, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of RV on Call services or the services of its third party contractors; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein. Law and Dispute Resolution These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United States of America and the State of North Carolina, without respect to its conflict of laws principles. Any and all such claims and disputes shall be resolved through arbitration. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded. ​ Applicability and Right to Modify Terms Customer agreement to RV on Call’s Terms of Service applies to any future engagement with RV on Call, whether the engagement is performed virtually, through the website, or in person with a company representative or third party contractor. RV on Call reserves the right to modify these terms from time to time at our sole discretion. ​ Privacy Policy Customers (as defined above) agree to RV on Call's Privacy Policies . ​ Disclaimer Customers (as defined above) should know that RVing and associated activities are inherently dangerous and RV on Call is not liable for personal injury, property damage, or financial loss. Customers agree to these terms as described in our Disclaimer . ​

  • What We Do | RV on Call

    What We Do RV on Call is a direct service provider, information platform, and community. We offer mobile RV maintenance, inspections, cleaning, and instruction in Raleigh - Durham - Chapel Hill, North Carolina. ​ We are also a safe and supportive learning community, including an online forum with membership benefits and tips on local services. We also maintain a blog and publicly viewable listing of RVs and gear for sale. We focus on both hard and soft skills to help folks get more from their RV. Our Services and Passion RV on Call is a direct service provider, information platform, and community. We are North Carolina’s only hybrid RV community, meaning we offer a mix of both in person (mobile) and online services. Yes, we can fix and maintain your RV, but we are not only interested in keeping RVs running - our aim is to build community and make RV life more safe, efficient, and fun. ​ Let's face it: RVs are complex. Choosing the right one, knowing how to use it, keeping up with maintenance, all the care and feeding. But the physical aspect is only half the playbook. ​ At RV on Call we think of the RVing as having two main components: hard skills and soft skills. Hard skills are about managing the rig itself; soft skills are about managing yourself, your travel companions, and the journey . ​ We believe mastering both is critical to the RV experience, but most guidance in books and online skews toward hard skills. RV on Call is not your typical mobile RV service because we focus on a mix of both. ​ We like getting our hands dirty with RV repairs and maintenance, but are also fascinate by the RV industry and lifestyle . We love discovering tips, mods, hacks and planning tools related to the RV mindset + routine + planning. These soft skills cover attitude and expectations, packing checklists and physical modifications, travel routines and route plans, campground etiquette and communication techniques. ​ We are constantly training and researching to improve our techniques and recommendations. We share what we know, amplify the contributions of others, and promote discussion. Above all, we are customer-focused and welcoming. Discover our mobile RV services , learn about our membership plans , browse the forum and engage with other RVers, or enjoy articles on the blog . More details on everything can be found in the FAQ . All RVers have a perspective worth sharing. We invite you to explore our site, join the conversation , and get more from your RV. ​ The Need for Mobile RV Services In 2020 RVs were having a moment. The COVID-19 pandemic added fuel to an already-expanding industry, and rental services like Outdoorsy and RV Share allow tentative owners chance to try before they buy. ​ According to the Recreational Vehicle Industry Association (RVIA) Survey of Manufacturers , 55,014 units were sold in September 2021, an increase of 32% compared to September 2020, setting a new all-time high for the number of RVs shipped in any previous month and quarter. ​ A record number of rigs are on the road and owners can now manage units with the ease of an AirBnB. Despite its remarkable the growth (or perhaps because of it) of RV industry suffers from a languishing support sector. In his article, The State of RV Repairs (11/30/21), Marc Bennett described six reasons why it is so hard to get into an RV Repair Shop, citing supply and demand, the nature of RVs themselves (rolling earthquakes), and the shortage of RV technicians. In Episode 262 of The RV Podcast (2019), Mike and Jennifer Wendland discussed the causes and potential solutions for addressing the 21-day delay to get an RV repaired at an RV dealership or service center. And that was pre-COVID. Highly skilled RV repair technicians cannot keep up with demand. RV repair shops charge high hourly rates for premium services. So where does that leave the rest of us that just need help with routine tasks? You wouldn’t hire a contractor to maintain your yard, so why go to an RV shop for general upkeep? ​ RVing is fun, but let’s face it: a house on wheels requires constant attention, and moving thousands of pounds of weight down the highway is serious business. The joy of RVing is the journey as much as the destination. Some call it a chore-cation, but RVers know that the more love you give your rig the more it loves you back. ​ But life gets busy some times. Does that mean you should you still take those trips? Yes, but we shouldn't neglect our rigs. It’s almost like the RV industry needs the equivalent of a property manager. This is how RV on Call was born. Some folks might need help because they are new. Some folks might just not have the extra time to do the job. Some folks might just not want to deal with the aftermath of the trip. ​ RV on Call exists to support busy RVers juggling work and family and play time, or those who are frequently renting their units to others and don't have time to handle the clean-up and turnover themselves. Whether it's fixing your RV or teaching you how to use it, we are here to help you get more from your RV. Voted Best Mobile RV Service in North Carolina RV on Call received the 2022 North Carolina Business Award for Best Mobile RV Services Company by New World Report and was featured in the RV Pro trade journal . ​ Read more about it on our blog . In addition to direct services, RV on Call is a safe and supportive learning community, including an online forum with membership benefits and tips on local services. We also maintain a blog and publicly viewable listing of RVs and gear for sale. We focus on both hard and soft skills to help folks get more from their RV. ​ Join the RV on Call Community Join our free Triangle RV online community via link below. There’s an RV discussion forum and members get access to useful RV resources like our comprehensive RV media guide, an ever-expanding list of RV books, films, web sites, and podcasts showcasing the best of the RV world. ​ ​ ​ Join Now Service finder

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Blog Posts (11)

  • 5 RV Trip Planning Tips for a Smooth and Safe Adventure

    Early Fall is approaching - that means less scorching heat and fewer crowds, and yet the weather is still great, the water is warm, and the days are long enough. In short: Let's go RVing! Try these RV trip planning tips - planning is a critical RV soft skill that will help make your trip safe and efficient and avoid bumps in the road. Contents 1. Choose Your Destination 2. Make a Plan that Fits Your Budget 3. Plan an RV-Friendly Route 4. Follow the 2-2-2-2 Rule 5. Be Flexible Choose Your Trip Destination The first step to creating a well-planned trip is to choose your destination well in advance. Do some research and find RV-friendly places to stay. When you’re choosing where to stay, make sure the campsite or park has the amenities you’re looking for, which may include things like clean restrooms and outdoor features you want to check out. Book your campsite in advance so that you know you have a place to stay and make note of the cancellation policy terms. Make a Plan that Fits Your Budget When you’re planning your trip, consider your budget. The RV lifestyle can add up quickly, with the costs of food, gas, campsites, and vehicle maintenance. Write out your budget for your trip, calculate how much gas money you will need, and allow some extra funds for miscellaneous expenses that come up. Plan an RV Friendly Route Once you decide on your destination, you can book your route. Plan a route that includes places where you can camp your RV, and make sure you research any low clearance restrictions for bridges and tunnels, plan your gas stops, and be aware of any steep grades that you may want to avoid. Follow the 2-2-2-2 Rule Some people refer to the 2-2-2 rule of the RV lifestyle, but we like to say the 2-2-2-2 rule and offer room to modify it to the 3-3-3-3. This rule helps you with planning your trip and means: Stop for breaks every 2 hours. Limit driving distance to 200 miles per day. Arrive at your destination by 2 pm. Stay for at least 2 days. If you have more stamina or are planning a longer trip, try following this rule with 3 - and 300 for the second point - instead of 2. Be Flexible When you’re planning your RV trip, the most important thing is to be flexible. Obstacles inevitably arise, and having a positive attitude and being flexible will help you and your family roll with the challenges and enjoy your trip more. Planning your RV trip will help you make the most of your experience. You’ll be able to see and do the things you want while sticking to your budget and avoiding common pitfalls that can arise. Of course, some roadblocks inevitably come up with any RV trip, and staying flexible and planning ahead will allow you to still enjoy your adventure. Enjoy the read? There's more for you at RV on Call - join our Community! We maintain an RV discussion forum and a library of premium digital products. Members also get discounts on RV parts and supplies. Explore membership benefits and sign up today! You can also join our mailing list to receive future blog posts and service updates. Please note, all blog posts are subject to RV on Call's Terms of Service, Disclaimer, and Privacy Policies.

  • 7 Spring RV Maintenance Checklists

    Spring is here! The warmer weather has us thinking of travel, campfires, and breakfast on the outdoor griddle. But before you hit the read, check out these Spring safety and maintenance tips. Before You Hit the Road - Spring RV Maintenance Ready to rouse your RV from its long winter's nap? Purging the pink anti-freeze from your water system isn't the only thing you'll want to do before you hit the road. After you pull your RV out of storage there are a number of recommended checks to ensure your RV is clean, safe, and running in peak form for the upcoming season. Below is a roundup of seven to-do lists for de-winterization and overall Spring safety checks. Top 7 RV Preventative Maintenance Checks to do After Storage RV 101 – Spring Checks 11 Spring RV Checks Not to Skip The Ultimate RV Spring Checklist Top 11 Things To Do To De-Winterize Your RV Annual RV Maintenance & Spring Cleaning 13 RV Spring Cleaning Tips To Start Your Season Right RV on Call Can Help Unsure about some of the items on your Spring maintenance list or just need a helping hand? Here are just a few ways we can help jump-start your camping season. De-winterization Fresh Water System Sanitization Water Heater Flush and Sanitization Pre-trip Safety Inspection Interior and Exterior Cleaning Exterior Wax and Tire Detail Roof and Awning Cleaning Decal Protectant and Seal Conditioning Slideout Service Roof Re-Sealing Enjoy the read? There's more for you at RV on Call - join our Community! We maintain an RV discussion forum and a library of premium digital products. Members also get discounts on RV parts and supplies. Explore membership benefits and sign up today! You can also join our mailing list to receive future blog posts and service updates.

  • It's Not the RV, It’s You: How Your Mindset Influences RV Satisfaction

    Cultivating the right mindset will help you get the most out of your RV trip. An RV adventure begins not at the destination, but the moment the planning and packing begin, and through the return trip home. Even the most well-prepared person will experience hiccups when Rving. And learning to cultivate the right mindset will help you and your companions enjoy the adventure and adapt to challenges that arise with the RV lifestyle. By incorporating the RV soft skills of a positive outlook, being flexible, and communicating well, you can maintain a healthy a nd realistic mindset that will make your RV experience the best possible. If you cultivate these mindset shifts during your next RV trip, you’ll have the best experience possible. A healthy and realistic mindset throughout the trip helps us cope with problems, maintain a positive attitude and maximize enjoyment Contents Harness a Positive Outlook Be Flexible When in Doubt, Communicate Harness a Positive Outlook A positive outlook is the first key to preparing your mindset for your next RV adventure. Even a newer, well-maintained RV will have issues at some point. Things rumble loose on the highway inviting problems. If we anticipate that problems will inevitably happen, they are less likely to spoil our experience. There’s no such thing as a perfect RV trip. Embracing an adventurous spirit and a positive outlook and accepting that problems will occur helps everyone keep a calm and realistic perspective. Be Flexible Flexibility is vital for maintaining a healthy RV mindset. Unexpected issues will inevitably arise during your trip. From closed roads to inclement weather or unexpected vehicle problems, challenges will arise. Practice flexibility and you’ll be able to adapt better to overcome these issues. Flexibility can also help you stick to a budget while traveling so you can enjoy your adventure without spending a lot of money. When in Doubt, Communicate Ongoing communication is the key to making your RV experience the best for you and your loved ones. So often arguments and tensions arise due to a lack of communication or misunderstanding. Be open to discussing and communicating throughout your trip planning and travel process, and you will help everyone enjoy the trip more. Traveling is also a great opportunity to boost your interpersonal skills with those close to you as well as with new people you encounter during your trip. If you cultivate these mindset shifts during your next RV trip, you’ll have the best experience possible. Cultivating the right mindset will help you get the most out of your RV trip. An RV adventure begins not at the destination, but the moment the planning and packing begin, and through the return home and unpacking. A healthy and realistic mindset throughout the trip helps us cope with problems, maintain a positive attitude and maximize enjoyment. And you’ll enjoy the many benefits of a great trip, including more passion, confidence, and curiosity that carry over into the other areas of your life. Bon voyage! ****** Enjoy the read? There's more for you at RV on Call - join our Community! We maintain an RV discussion forum and a library of premium digital products. Site membership is free, which provides access to the forum. Paid members also get discounts on RV parts and supplies. Explore membership benefits and sign up today! You can also join our mailing list to receive future blog posts and service updates.

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