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Terms of Service Here's what you can expect from RV on Call. Didn't find your answer? Visit the FAQ . Quotes and Terms of Service RV on Call Price Quotes and Terms of Service shall be confirmed by customers in advance (approved via online forms) before RV on Call will schedule an appointment, order any parts or supplies, or begin service work. Quotes will be sent via email which includes a link to the online form. The sender name will appear as either Info@RVonCall.com or Mail@WixPriceQuotes.com . Quotes shall be accepted by the customer using the Accept button (or whatever wording signifies confirmation of quote) in the online version of the quote, and then RV on Call will be notified automatically that that step has occurred. If the customer is not able to accept the online quote for technical reasons the customer may alternatively verify quote acceptance by sending an email to info@rvoncall.com indicating they have reviewed and agree to the quote. ​ Once the quote is accepted the customer will immediately/automatically receive another email from RV on Call that provides a web link to RV on Call’s Terms of Service online form, which collectively includes 1) Terms of Service, 2) Disclaimer, and 3) Privacy Policies. The customer will need to review and electronically sign and submit the Terms of Service. If the customer is not able to electronically sign and submit the online version of the Terms of Service for technical reasons, the customer may alternatively verify their agreement by sending an email to info@rvoncall.com indicating they have reviewed and agree to RV on Call’s Terms of Service. Once RV on Call has received 1) the accepted quote, and 2) the signed Terms of Service, RV on Call agrees to perform the work and order any parts or supplies on behalf of the customer as specified in the accepted quote. The customer will then be contacted by an RV on Call representative (or approved contractor) to schedule their service appointment date and time. Appointment options will be for a specific start time (not an appointment “window”) at the earliest mutually convenient date/time for the customer and RV on Call, and based on the expected arrival date of any parts and supplies that have been ordered for the service appointment. Customers will be invoiced after work is complete. We do not accept third party payments - the person named in the accepted quote is responsible for payment. If a different party will be paying that person needs to be identified in the quote, then accept the quote, then accept the Terms of Service. ​ Quoted rates also include mileage and travel costs which are further described at https://www.rvoncall.com/faq . See below for more information regarding purchasing of parts and supplies, appointment cancellations, and invoicing. ​ Parts and Supplies Purchased for Customers Customers may elect for RV on Call to purchase parts and supplies for mobile RV service on their behalf. When this is requested, RV on Call will first attempt to source parts through its wholesale providers. If parts are not available through those providers, RV on Call will attempt to procure at the most cost-effective rate through other retailers. Once item availability and pricing has been determined, RV on Call will name the part(s)/supplies in the quote and identify the cost(s) in the quote. Once the quote is accepted by the customer RV on Call will order part(s) on the customer’s behalf and have the items shipped to the customer’s location. Customers will then be invoiced for the part(s) along with the final invoice for services. Once a customer accepts a quote, any parts and supplies subsequently purchased by RV on Call are then owned by the customer and the customer is responsible for reimbursing RV on Call for the cost of the items. If a quote has been accepted and RV on Call has ordered parts - and then the customer modifies the scope of work or cancels service with RV on Call - the customer will be billed for the cost of the items plus a $45 processing fee. Items will not be returned on the customer’s behalf when the customer has subsequently declined service after parts have been ordered. ​ If RV on Call orders an incompatible part it will be RV on Call’s responsibility for returning parts and obtaining the correct item. If that situation occurs the customer will not be billed for the incompatible part. However, if a compatible part was ordered and verified by the customer in the quote - and then the customer indicates a preference for a different make and model of the item - the customer will still be billed for the original item. If parts have been ordered for a customer and RV on Call subsequently cancels service (see Right to Cancel Service, below) the customer will not be charged for the cost of the part or the $45 processing fee. Right to Cancel Service RV on Call reserves the right to cancel service at any time, before or after a quote has been accepted, and regardless of whether a service appointment has been scheduled. ​ Diagnostics Any diagnostics performed are an assessment of current conditions, and not a commitment for RV on Call to render future service. ​ The customer is responsible for paying for diagnostics time and associated travel costs, even if the issue cannot be resolved, is outside of the capacity of RV on Call, or if the customer does not wish to hire RV on Call again for subsequent follow up work. In rare circumstances RV on Call may determine after diagnosis or service work has begun that we cannot complete a job. This can occur if, after further on-site investigation, we discover the issue is more complex than initially understood and beyond our capacity to resolve in a mobile setting (i.e. the work may require specialized tools or equipment typically found in a full RV service center). If this situation occurs we will stop work immediately and advise the customer of the situation. Should this occur, customer will only be responsible for paying the actual labor time spent on the job up until the discovery was made, as well as mileage, travel time, and sales tax. ​ Customer Notification in the Event that Final Costs Exceed Original Quote Final invoice may be different than initial quote based on further investigation of requested service. We will obtain customer consent if, during the course of service work, RV on Call determines the actual level of effort necessary to complete service is projected to exceed the initial accepted quote by more than $150. If additional work is not authorized the customer agrees to accept the work "as-is" and pay the agreed-upon invoice. ​ Invoicing and Payment By accepting an RV on Call quote the named party agrees to pay final invoice as agreed to in the quote within three days after completion of service (with any adjustments for time as noted in previous paragraph above). Final invoices will not be adjusted downward if actual level of effort to complete service is less than was anticipated in the original invoice. RV on Call's payment system uses the highest level of customer privacy protection. Quotes and invoices are inclusive of any separate transaction fees charged by any of RV on Call's payment services. An invoice will be sent via email after work is complete. Payment shall be made within three days of receipt. If invoice is not paid after three days a $30 late fee will be added. After six days this amount increases to $50, and after 10 days the amount increases to $60. Third party payments are not accepted - the person named in the invoice and having agreed to the Terms of Service is responsible for payment. A secure payment link will be attached to the invoice where payment can be made online by credit card or Paypal . If paying through either of these methods the invoice will automatically update to show that it is paid. Alternatively, payments can also be made by Venmo or Zelle. If choosing one of these options a receipt will be emailed after payment is processed. ​ Venmo : @RVonCall ​ Zelle : info@RVonCall.com ​ More information about RV on Call's payment options and financial and data security can be found at https://www.rvoncall.com/payment ​ Customer Satisfaction RV on Call takes pride in customer satisfaction. If you are not satisfied within six weeks of service please contact us and we will make it right. Additional charges for parts, labor, travel, or mileage will be determined on a case by case basis. ​ Insurance Payments and Warranty Service Insurance or manufacturer manufacturer warranty service require written authorization from the party responsible for payment. Authorization must reference 1) the reason for the work; 2) RV on Call's quote ID number; 3) insurance company name; 4) policy holder name; 5) policy number; and 6) claim number. North Carolina Sales Tax The combined sales tax rate for Durham County North Carolina is 7.5%. Repair, maintenance, and installation services for motor vehicles are subject to sales tax (even for mobile businesses). This is further discussed on the following NC Department of Revenue web page: https://www.ncdor.gov/taxes-forms/sales-and-use-tax/repair-maintenance-and-installation-services-and-other-repair-information . ​ Promotional Emails and Content You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices you may unsubscribe or notify RV on Call directly as specified in RV on Call's Privacy Policies . Ownership of Intellectual Property, Copyrights and Logos RV on Call's web site, service and business, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of RV on Call. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof. ​ Indemnification and Hold Harmless RV on Call customers (this includes website visitors, on-site customers for mobile RV services, third party contractors, vendors, and business partners), agree to indemnify and hold RV on Call, LLC (and its employees and third party contractors), harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any services offered. ​ Customers agree to fully defend, indemnify, and hold harmless RV on Call LLC from any and all claims, lawsuits, demands, causes of action, liability, loss, damage and/or injury of any kind (including without limitation all claims for monetary loss, property damage, equitable relief, personal injury, or wrongful death), whether brought by an individual or other entity, or imposed by a court of law or by any governmental body arising out of any acts omissions, negligence, or willful misconduct on the part of RV on Call and its officers, agents, volunteers, or third party contractors. ​ This indemnification has no expiration. It also includes the payment of all penalties, fines, judgments, awards, decrees, attorneys fees, and related costs or expenses and any reimbursements for any legal fees. Any tasks or product recommendations performed or purchased by the customer based on any information provided by RV on Call or its third party contractors is strictly at the customer's own risk and included in this indemnification. ​ Limitation of Liability To the maximum extent permitted by applicable law, in no event shall RV on Call, LLC be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, RV on Call services or the services of its third party contractors. To the maximum extent permitted by applicable law, RV on Call, LLC assumes no liability or responsibility for any (i) errors, mistakes, omissions, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of RV on Call services or the services of its third party contractors; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein. Law and Dispute Resolution These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United States of America and the State of North Carolina, without respect to its conflict of laws principles. Any and all such claims and disputes shall be resolved through arbitration. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded. ​ Applicability and Right to Modify Terms Customer agreement to RV on Call’s Terms of Service applies to any future engagement with RV on Call, whether the engagement is performed virtually, through the website, or in person with a company representative or third party contractor. RV on Call reserves the right to modify these terms from time to time at our sole discretion. ​ Privacy Policy Customers (as defined above) agree to RV on Call's Privacy Policies . ​ Disclaimer Customers (as defined above) should know that RVing and associated activities are inherently dangerous and RV on Call is not liable for personal injury, property damage, or financial loss. Customers agree to these terms as described in our Disclaimer . ​

RV on Call The mission of RV on Call is to build community and help make RV life more safe, efficient, and fun. Serving Raleigh - Durham - Chapel Hill In-person and Online RV on Call is a mobile RV services business in the North Carolina Triangle (Raleigh - Durham - Chapel Hill) that supports RVers in person and online. The company launched in March 2022 and offers mobile RV maintenance, inspections, cleaning, and instruction services. In addition to direct in-person services, the company is also aimed at creating a safe and supportive local learning community through a blog, digital products, and member's-only forum. The forum is a place to share RV tips, reviews of local services and campgrounds, and also list RVs and accessories for sale by owner. ​ The mission of RV on Call is to build community and help make RV life more safe, efficient, and fun. ​ Serving a Diverse and Growing Metro Area RV on Call’s base of operation in Durham, North Carolina, is at the epicenter of strong population growth and abundant RV camping opportunities. The company is led by Pete Sullivan, who for 16 years worked as an urban planner before deciding to launch RV on Call. Pete now holds a day job in IT and decided start a part-time RV business to develop his own RVing knowledge and skills and respond to the area’s growing demand for mobile RV services. “The more I studied the local RV market and our physical proximity to great parks, natural areas, and campgrounds, the more it seemed like a good time to give this RV services business a go,” said Sullivan. “This is a part-time nights/weekends operation - I still have my day job and I love what I do professionally . RV on Call is my way of branching into something totally different as a side gig. What I tell people is that I have a full-time passion for this part-time business.” ​ North Carolina is the ninth-largest state and had the sixth-largest population gain over the last decade, right behind Texas, Florida, California, Georgia and Washington. The state added 112,000 people between 2020-21 , and now clocks in at 10.6 million people. Most of this growth has occurred in just six counties, either in or near RV on Call's service area. ​ North Carolina is also becoming older and more diverse . The over 65 population is growing by 16 percent, and projections indicate that 41 percent of the NC population will be Black, Hispanic, Asian, American Indian, or multiracial by 2030. ​ “The RV and camping demographic is changing , and we see this awareness promoted in the Go RVing rebrand , and by organizations like NC-based Black Folks Camp Too ,” said Sullivan. ​ RV on Call's customers have included young and non-traditional families, first-time RVers, retirees, and people of color. According to Sullivan, “Getting to know local RVers has been a very rewarding aspect of the job. I hope to run into my customers at the campground or the grocery store and strike up an RV chat”. ​ North Carolina and Triangle Region Has a History of Business Growth and Innovation The Triangle region has long been a standout for its strong economic base of manufacturing, technology, biosciences, health care, and academia, along with a highly-educated workforce . ​ “Innovation and evolution is in our DNA, starting with Research Triangle Park (RTP) , then tobacco warehouse redevelopment , and now the technology sector . This favorable business climate continues to gain attention .” ​ Sullivan thinks this will intersect more with the RV and camping industry over time. ​ RV Retailer , a national chain, now operates eight dealers in NC, most recently purchasing Bill Plemmons RV in Raleigh in 2021. In addition, Encore/Thousand Trails, a national membership-based camping club now operates twelve campgrounds across the state. And at least three new coastal campgrounds development projects are also in the works in tourism-heavy Carteret County near Beaufort , Dare County near Manteo , and New Hanover County near Wilmington . “I think these developers see that NC is a bright spot,“ Sullivan said. From 2020-2021 the rate of population growth declined in 31 of 50 states including DC, and of those, 18 states saw absolute losses in terms of population numbers, according to Brookings . While COVID-19 clearly played a role, growth began to plummet before the pandemic. From 2010 to 2020, the U.S. registered the second-lowest decade growth in its history—a consequence, in large part, of its aging population. ​ According to the RV Technicians Association of America North Carolina does not have nearly the same concentration of RV technicians and inspectors as popular RV destinations like Florida or Texas. And while people may not associate North Carolina with RVing in the same way as fast-growing and scenic states like California or Arizona, Pete believes this perception will evolve over time. ​ “I think as NC continues to be a sought-after location to live and work its reputation as an RV market will move up in the rankings . We have tech companies like Apple , Google , and Epic Games expanding here, as well as Toyota , Fidelity Investments , and Boom Supersonic . It’s unlikely NC will ever come close to an Indiana-like RV hub , Sullivan said. “But why not expand the presence of east coast RV manufacturing and join NC-based producers like Sylvan Sport , Spevco , and Golden Gait ?” ​ Sullivan continued, “Being an east coast state, North Carolina has nowhere near the same acreage of public recreation lands like western states. But we are blessed with lovely weather, fewer natural disasters, relative affordability, and high quality of life. For many RVers with traditional fixed location jobs, striking a balance of where you live and where you recreate is really important.” ​ Sullivan added, “My family moved to Durham from Seattle, Washington, in 2014 and we always imagined we would end up back in the Northwest because it is simply gorgeous and we have a community there. But compared to NC, Western Washington is grey, cold, expensive, and congested. We are settled here in Durham. This is now feeling like home. Of course, that's the advantage of RVing. Home can be where you park it.” ​ NC Camping Opportunities Abound While it may not boast the scenic grandeur of the West , North Carolina does have a surprisingly well-developed infrastructure for RV camping from the Smokies to the Outer Banks. ​ Within Central North Carolina there are 19 private campgrounds according to Camping Carolinas and 17 dealers according to the NC RV Dealers Association . Sullivan continued, “The infrastructure is here, and yet there is still a lot of demand. When I purchased a Winnebago travel trailer in 2021 I had to go to a private seller in Virginia - none of the local dealers could keep the units we wanted long enough for us to go look at them.” “The Triangle is nestled within an outstanding state park system, so not only do you have the combination of high growth and quality of life, good-paying jobs, and a robust RV support industry, you have people living within easy access to prime RV camping opportunities,” Sullivan said. The North Carolina state parks system manages 21 parks from Charlotte to Rocky Mount, and utilizes an easy online reservation system through Reserve America. In total, there are more than 2600 vehicle-accessible campsites within a two hour drive of Raleigh - Durham - Chapel Hill, many including water and electrical hook-ups and within close proximity to lakes, rivers, and trails. Falls Lake and Jordan Lake reservoirs are within a 30 minute drive of these population centers and under state law they are protected from private development to protect drinking water supplies. Between these two lakes there are eight RV-accessible campgrounds with more than 1300 sites on or adjacent to serene, forested shoreline offering access to swimming, fishing, and boating. Sullivan added, “There is lots of concern nationally about the difficulty of securing campsite reservations . RVing is at at all-time high thanks in part to the pandemic spike in RV and camping demand , but the Triangle is a rare exception.The fact that we can head out camping spontaneously during the busy season without a reservation and still find a site is a gift of flexibility I don’t take for granted. It makes the entire camping experience more enjoyable because it doesn’t require you to lock in rigid plans months in advance .” ​ Supporting RVers and Building Community RV on Call’s target market is new RVers and working families who might be able to perform basic cleaning or maintenance on their own, but just don’t have the time and need help. Or maybe they rent their RV to others and need help with turn-around and upkeep. Sullivan further describes how his business aims to serve this demographic. ​ Many articles on the web cover the full-time RV lifestyle . There is an allure of being on the open road, and it is very impressive that people find ways to make that lifestyle work. People are curious and want to know what it takes to live the nomadic life. ​ But I’m also interested in knowing what busy families are doing to make the RV lifestyle work. What are the tips and tricks of the family of dual working parents that have an RV, but also really demanding careers that challenge their ability to pack up and fully unplug for a camping weekend? The details that need to come together to execute a camping weekend - planning, food shopping, and packing beforehand, and the clean-up afterward - they aren’t trivial and keep some folks from camping as much as they would like. You can’t cut corners with an RV or you will compromise safety and/or your rig. RVs offer the convenience of home, but they also require a lot more care and feeding than a tent. You need to have a good system - or soft skills - otherwise it becomes more work and less joy. ​ RV on Call therefore focuses on both the hard skills and soft skills (specifically one's mindset, routines, and planning habits) so that people can enjoy their rig but also the journey itself. We call it ‘getting more from your RV.’ If I help a customer with a maintenance or cleaning job, I would then like to hear how it went during the camping weekend that I helped them prepare for (if they are so inclined to share). I want customers to feel that they are a part of a supportive community. We are offering a lot of discounts for new and local customers because we want to make it easier for folks to join this community and become active. Due to the nature of the part-time business, Sullivan can’t commit to being ‘on call’ in terms of physically driving to someone’s location on short notice, and he routinely refers customers to other local technicians. “RV technicians are in demand , and I am happy to refer a customer to a competitor if my schedule is booked or the work is beyond my capacity. So while I cannot physically be everywhere at once, I am on call in terms of communication. 100% of my customers have gotten a response within 24 hours, and often it’s the same day,” Sullivan said. “The expectation for fast and direct communication and customer service support will only increase as we become accustomed to anywhere/anytime connectivity with our smart phones, and to that end, the RV on Call web site is fully optimized for mobile devices.” With the RV on Call forum Sullivan hopes the business will grow beyond direct RV repair and maintenance services and become a gathering place for Triangle-area RVers. There are many existing online RV forums, but few that focus specifically on the Triangle. “The forum can be a place where people offer tips on how to snag the best camping spot at Jordan Lake, where to find live bait on the drive there, and which local RV dealers have the best selection of accessories,” Sullivan said. Another goal with the forum is to ensure it remains a safe and supportive space for both new and experienced RVers. It is moderated, and members need to agree to a Code of Conduct with zero tolerance for intimidation or harassment. There are three membership plans that allow for increasing access to forum categories, including for sale by owner listings, as well as digital products like RV tips, local service listings, and service discounts. “By requiring people to register and pay a nominal one-time fee we hope the forum will generate a more positive and productive atmosphere and filters out any trolls,” Sullivan said. “No one should feel like they can’t ask a basic question - we were all new at this at one time.” In the future RV on Call plans to expand to social media and offer online booking. “The initial interest has been more than I expected with very little advertising,” Sullivan said. “I’m excited to see where this goes and hope the service helps local RVers find resources and connect with others.” ​ ​

Membership Benefits Join today! The forum is free, and we also offer one-time paid membership plans a t affordable rates allowing members to access discounts, digital products, and more. What Do I Get with Membership? The mission of RV on Call is to build community and help make RV life more safe, efficient, and fun. In addition to our mobile/in-person services, we aim to create a safe and supportive local learning community through our forum and membership benefits. ​ Members get access to the forum as well as discounts, digital products, and more. There are three plan levels offering increasing benefits. Sign up is easy, we only require an email address for the free membership level and a credit card is not required. ​ ​ ​ ​ Members can do the following. ​ Explore the Forum . The forum is a place to share RV tips and local services and also list RVs and accessories for sale by owner. New and experienced RVers will find the forum packed with useful insights and tips on Triangle-area services like local dealers, suppliers, and campgrounds. The forum is private to ensure safety and data security and encourage engagement from all skills levels (more about your Privacy, Safety, and Security ). Engage with Local RVers . Access the member list and chat privately with others in your local RV community. Members can subscribe (aka follow) to categories, posts, or other members to stay in the loop on important topics or questions. Personal profiles can be customized based on information members wish to share. Profiles are not visible to non-members/public. Access an Expanding Menu of Digital Products . A digital product is an informational web page only viewable to members, with paid plan members getting access to a wider range of offerings. Topics include RV resources, how-to articles, and lists of local RV services. Paid members get access to new additions as they become available. Post an Item for Sale . A paid plan allows members to post classified ads within the For Sale by Owner area. Postings are viewable publicly and have a unique URL link, allowing members to share and promote ads on social media or elsewhere. Members can choose to add their contact information to a listing or require respondents to log in with a free plan and use the private messaging tool. Receive Discounts on RV Parts . Free and paid plan members get exclusive access to discounts. Our Parts and Supplies discount page provides information about RV on Call wholesale partnerships with six online retailers that have some of the largest inventories of parts, accessories, and supplies, as well as outstanding web sites and customer service. How to Join Go to Membership Plans. Choose your plan level (you can upgrade later). ​ Level 1: Thinking About an RV | $7 Level 2: Along for the Ride | $15 Level 3: Leading the Trip | $30 Click purchase. Create an account (or log in). After creating an account please verify your email. Complete your paid plan purchase once logged in. ​ Plan Pricing As noted above there are three plan levels. Level 1 allows access to the forum and Triangle Service Finder. Levels 2 and 3 provide the same benefits as Level 1 as well as increasing access to digital products and discounts and the ability to post items for sale by owner. ​ ​ ​ ​ What Makes Our Forum Unique? RVers have many options when it comes to online community. We believe our forum has unique advantages because we are convenient, affordable, locally-focused and safe. ​ Easy Sign-up without Credit Card | No Third Party Apps Start posting in less than 3 minutes. With our free plan option we only ask for your name and email address to sign up - no credit card required. You do not need to register with a separate third party service or social media account. ​ Free to Join | No Recurring Fees | No Broker Costs Paid membership plans are a one-time fee, no monthly or annual credit card charges will be made. The cost to post a classified add is a small fraction of fees charged by larger online advertisement services. ​ In addition, a direct classified ad avoids the hassle of a middle consignment. RV on Call would not act as a broker, seek commission from a sale, or otherwise become involved in a transaction. Members can answer inquiries directly from potential buyers directly. ​ Triangle-focused | Mobile-Friendly Our platform is local, allowing members to connect with other Triangle-area RVers and get local insights on camping and services. In addition, classified ads are more likely to reach other potential buyers in the Triangle. Our forum is also built for mobile and searchable. Posts are media-rich and can include text, images, video, GIFs and emojis. Each post is assigned to a unique URL and links to classified ads can be shared externally. ​ Supportive and Safe We believe our member forum is a safer, more supportive, and more secure online community. Unlike other open classified marketplaces, only members can post, reducing the likelihood of solicitations and scams. In addition, because members are seen by other members and the forum is solely focused on RVs, we believe our community attracts a more supportive and trusting user base, as opposed to anonymous forums or social media groups that can attract superior attitudes and trolls. ​ And because we are not tied to third party apps or social media services there is no need to worry about your data harvesting or unwanted access to sensitive information. ​ The forum is actively moderated and members are subject to RV on Call's Code of Conduct , Terms of Service , Privacy Policies , and Disclaimer . Any member intentionally violating conduct policies will be blocked. Members may also report posts, comments, and replies that are offensive or inappropriate. ​ ​ Join Now Join Now Privacy, safety, and security

FAQ Updates and details for RV on Call mobile RV services. FAQ loading... What is your service area? Our primary service area is the piedmont Triangle, including Raleigh, Durham, Chapel Hill and neighboring towns in Durham, Wake, Orange, Alamance, and Chatham Counties. Locations outside of this region will be considered based on availability. Are your services same day/urgent? When can I expect service? We are often available on very short notice but it depends on the nature of the service work requested and our current workload. As noted further below in this FAQ, we generate quotes for all service requests. Once quotes are accepted we will follow up with you to schedule your service appointment. We arrange specific start times for appointments, as opposed to a range of appointment times (like the cable company is known for :) While we cannot always come to your location on the same day, we do live up to our RV on Call name by committing to provide all customers with a response to their inquiry within 24 hours, seven days/week (typically same day response). If you need help please reach out via the Contact Page. Do you have a phone number or offer virtual consultations? Unfortunately we do not use our business phone number for new inquiries. The truth is we are a small company, we do not have a dedicated administrative support staff, and we find phone tag to be frustrating and inefficient for both parties. Please reach out via the Contact Page and we will respond within 24 hours. The contact page is the best way to get a detailed response quickly because it gives us the minimum amount of information we need to provide you with an accurate quote. For pre-hire communications, the main form of communication will be email. If you do hire us, our technician will be in touch via voice call or text on the day of service so that you can communicate in real time. This is why the contact form asks for your phone number. If the nature of your inquiry or service request does truly require a phone call, we are happy to do so or set up a Zoom meeting. We just ask customers to use the contact form first, to give us a complete understanding of your needs up front. Keep reading the FAQ for more information about pricing and quotes. I submitted an inquiry using the Contact Form. What should I expect next? You will receive a personalized email follow up within 24 hours. Based on the nature of your service needs, we may be able to send you a quote immediately or we may have some additional follow-up questions for you, for example to clarify the symptoms and scope of a repair situation. For repairs, depending on the apparent complexity of the issue, we may be able to resolve the issue in a single visit to your location, or, it may be necessary to do a diagnostics visit to confirm the root cause of the issue and potential solution(s) for repair or replacement. Keep reading the FAQ for more information about diagnostics visits, quotes, and rates. Do you need to perform a diagnostics visit before completing service? Can't you just fix my RV in one visit? To help reduce costs and get you back on the road sooner, RV on Call will always attempt to resolve your RV service needs in as few mobile on-site visits to your location as possible. Typically only one visit is needed for cleaning, inspections, and seasonal maintenance. However, in other circumstances it is indeed necessary to perform a diagnostics visit first. This is typical for repair-related issues as noted below. Diagnostics is performed so that we can visually inspect the issue(s) and perform the manufacturer-required diagnostic test(s). This data allows us to professionally verify a) What is wrong, b) How to fix it, c) Whether we can fix it, and d) How much it will cost. Typical RV repair services requiring a diagnostics visit Air Conditioner Water heater Furnace / Aqua Hot Refrigerator Electrical, battery, control panel, inverter / converter issues Propane issues / leaks Water pump Water leaks or low pressure Exterior or interior damage Other mechanical issues Complex installations Customizations Sometimes it is possible to diagnose RV issues remotely. This is made possible based on 1) the complexity, 2) our experience working with your type of RV and its various components, and 3) the information customers are able to provide us with regarding the service request; the symptoms involved; the timeline of events, and when the symptoms are observed, for example when connected to propane, versus house battery, versus shore power (or some combination). Also, providing us with photos or videos in advance is also very helpful, especially related to any water leaks, exterior or interior damage, or customization requests. So are diagnostics visits always necessary? Absolutely not! We can skip the diagnostics visit if the issue is a) routine, b) not related to the list of repair issues noted above, and c) we are able to collect enough information about the service needs ahead of time. Below is a list of common services where we can typically send a full quote in advance and complete service within a single visit to your location. Interior or exterior cleaning and detailing Water system sanitization Air Conditioner seasonal maintenance service Generator seasonal maintenance service Engine oil changes Lubrication of hitch, compartment doors, and jacks Roof re-sealing and exterior body re-sealing Slideout service Wheel bearing greasing Winterization Inspections Coaching and consultation Equipment installation or removal In some ways, mobile RV service is similar to a Telehealth appointment for a medical issue. Sometimes it is possible for a doctor to diagnose a medical condition and prescribe the correct treatment over a telehealth Zoom appointment. But sometimes the symptoms are so generalized - or the organs involved are so complex - that there is no substitute for physically going into the doctor’s office and receiving the necessary tests. Some RV issues and components just do not let themselves to remote diagnosis and we need to physically go to your RV first and perform physical inspections and tests. Again, whenever possible we will attempt to diagnose your issue remotely so that we can complete service in one visit and reduce costs. Given the remote nature (and limitations) of mobile RV service, does it make more sense to go to a full RV service center? Well, it is up to the customer to weigh the pros and cons. The advantage of mobile RV service is that it provides the customer with at-home convenience and faster response time. But on the other hand, customers do need to cover costs associated with rapid house calls. To their credit, a full service RV center typically stocks more parts on hand and may have more specialized equipment to handle very large/complex jobs like slide-out removal or major post-accident fabrication and body work. RV on Call is a small mobile company, and while we are skilled in performing highly technical RV repairs, we are not able to travel with an inventory of parts for all repair situations. But the reality is that most complex RV repairs frequently require specialized parts sourced directly from an RV parts supplier, and typically the needed part(s) cannot be identified until diagnostics is complete. Repairs for RV electrical, plumbing, propane, and mechanical systems are not like simple car repairs where a technician can swap a bad part with a universal/generic part. RV parts are often highly specialized based on the equipment’s make, model, manufacturer, and production date. Both mobile RV services and full RV service centers often need to procure replacement parts on-demand. RV on Call maintains commercial RV accounts with eight specialized RV suppliers. We are able to source parts and supplies at wholesale prices and our suppliers have very large inventories with multiple warehouses around the country, often allowing for next-day shipping. We rarely have situations where we cannot obtain the right part quickly - at a competitive price. Then there's the turnaround times. The "Repair Event Life Cycle" is known as the critical RECT metric in the RV industry, and RECT has been one of the most significant sources of customer pain and industry focus in recent years. For full RV service service centers, the RECT averaged 34 days in 2021, with that time doubling in warranty situations. And this data is only calculated after the customer has dropped off the unit and service work has begun, which can often be days or weeks from when the customer first places a call. Another challenge with full RV service service centers is that communication between various parties can be spotty, and the widespread use of standardized 'shop rates' means the amount you are charged for parts and labor is often mis-aligned with the customer's specific RV type, size, and configuration, as well as the customer’s unique service needs. This is especially true in situations where customers have performed (or wish to perform) a portion of the work themselves (which is a common situation). Yes, you read correctly: Some RV service centers will charge parts and labor rates that are greater than the actual level of effort necessary to complete the job (that's why we always prepare customized quotes, as noted further down the FAQ). You should also know that an RV service center will still charge a diagnostic fee (in addition to the actual repair work), because they also need to perform the same tests for the same reasons we do, regardless of the amount of technicians and specialized equipment they have on-hand. The only difference is you can drop your RV off to them once, whereas we might need to take two separate trips to your location. There are several worthwhile factors to consider when deciding whether to use a mobile RV service or take your rig to a full repair facility. However, the need to perform diagnostics cannot be avoided in many repair situations - regardless of which type of RV service you ultimately choose to go with. We hope this context is informative as we work with many new RVers who are using a mobile service for the first time. We aim to be as transparent as possible to ensure folks know how the mobile RV service process works, and its pros and cons. How do you charge for diagnostic visit? Does performing a diagnosis guarantee that you can resolve my RV issue? As noted in the previous FAQ entry, whether a separate diagnostics trip is needed depends on the nature of the service. If we determine that diagnostics are required, the quote will include the time we expect it will take to perform the diagnosis (and run any needed tests), as well as travel fees. To reduce costs and lag time we try and perform as much diagnosis as possible remotely in the hopes that we can avoid making multiple trips to your location. For example, we prefer customers submit service requests using the web site Contact Form so that we can collect all the pertinent information about your location, your RV, and your issue in advance. The form also allows customers to upload photos, which helps greatly helps us understand the issue in the case of repairs. After the Contact Form is provided we will follow up with you to ask any pertinent follow up questions. The more detail you can provide regarding the issue and symptoms, any products and systems involved, and your preferred corrective actions, the more likely we can complete the diagnosis remotely and come prepared to visit your location and resolve the issue in a single visit. We will always generate a quote for the expected time it will take to perform the diagnostics and associated travel charges. If we are able to fully resolve the issue in the initial diagnostics visit we will do so, and you will only be responsible for the time it took us to perform the diagnosis and complete the service work (plus the one-time travel charges). However in the event that we need to return to your location after the diagnostics visit to complete the requested service, we will 1) Invoice you for the initial diagnostics visit, and 2) Generate a new quote showing the expected labor, parts, and travel charges for the follow up visit and hope that you will hire us again. If you do choose to hire us again for the follow up service work, we will invoice you for the second visit after that work is performed. Additional notes regarding diagnostics and payment: Any diagnostics performed are an assessment of current conditions, and not a commitment for RV on Call to render future service. The customer is responsible for paying for diagnostics time and associated travel costs, even if the issue cannot be resolved, is outside of the capacity of RV on Call, or if the customer does not wish to hire RV on Call again for subsequent follow up work. In some circumstances (for example complex repairs, installations, or customizations) we may accept a job but then realize we cannot complete the work after we arrive at your location. This is rare, but it can occur if we discover the issue is more complex than initially understood and beyond our capacity to resolve in a mobile setting (i.e. the work may require specialized tools or equipment typically found in a full RV service center). If this occurs we will stop work immediately and advise you of the situation. You will only be responsible for paying the actual labor time spent on the job up until the discovery was made, as well as mileage, travel time, and sales tax. Similarly, there may be some situations where we can continue the work, but after work has begun we realize it will require more time than initially thought based on new information discovered on site. Customers will be notified if service charges are expected to exceed 10% of the initial quote. In these instances we will estimate how much additional time it will take to complete the job and ask customers to authorize continued work. We will obtain customer consent if, during the course of service work, RV on Call determines the actual level of effort necessary to complete service is projected to exceed the initial accepted quote by more than $150. Do you generate a quote in advance? Will I be invoiced after service is complete, and how do I pay? A quote will be generated in advance for all services. Payment shall be made within three days of receipt. If payment is not received on time a new invoice will be issued with an additional 10% late fee. RV on Call's quotes and invoices include costs for parts, labor, mileage, and travel time, and are inclusive of any separate transaction fees charged by payment services. More information is available via RV on Call's terms and conditions. RV on Call's web platform Wix.com uses the highest level of financial and data security and encryption. Wix.com is RV on Call's web hosting service and all payments via the platform are PCI, ISO, and TLS compliant, incorporating the highest levels of cardholder data protection, network security, and financial encryption. Visit our payments page for more information. Payment to RV on Call is made through Wix secure online payment (a link to the actual payment screen is included with the final invoice), or Paypal, Venmo, and Zelle. Paypal: paypal.me/RVonCall Venmo: @RVonCall Zelle: info@RVonCall.com I don't see prices for your services. Do you have a list of standard pricing? We don't, and the reason is simple: When it comes to RVs, do not believe anyone who tells you one pricing size fits all. RVs are enormously varied and complex, from towable to motorized, 18-footer, to 40+ feet. Even the same make and model can have up to have up to half a dozen different floor plans which then have a different array of components and appliances. To use a familiar analogy, an RV is like a home on wheels, and typically a service provider for your home will generate a quote for you based on your specific service needs and your home's actual layout - the same should be true for RV service. The bottom line: Pricing varies even for routine jobs like cleaning and preventative maintenance depending on the type of RV (towable or motorized), the size, and the floor plan (i.e. layout). This is because the RV's type, size, and floorplan influences the number and configuration of systems (one or multiple slideouts or AC units), appliances (some units have washer/dryers, water filters, or external kitchens) and their size/complexity (standard water heater/furnace vs Aqua Hot). These variables all have an impact on how RV services are performed and time it takes to complete the job. In addition, some customers like to perform some of the work themselves, or would like us to teach them how to perform the service. This can also also impact the time it takes to complete a task (in either direction). So our solution is to provide customized written quotes for each customer based on their specific service needs and their specific RV make, model, and length. This is why we try to collect as much information as possible up front about the RV and the scope of work. We encourage customers to use our contact form which gives us insights about your RV and allows you to submit photos. Furthermore, if we are not familiar with a particular make, model, floorplan, or component, we will often research the unit in advance. This might mean calling the manufacturer or another service provider, or reviewing online documentation. We have yet to find an RV where there isn't some form of documentation available to give us insights into your issue. This data collection and quote-generation process takes more work for us on the front-end, but we believe it is the best way for a small mobile company to deliver service, and doing so benefits both parties equally. In summary, we generate customized quotes to ensure we understand exactly what service(s) you want, how your unit is laid out, and the systems involved. We do this so that 1) we can complete the work in as few trips to your location as possible (thereby reducing costs), and 2) to ensure your quote is the best possible reflection of overall costs - including any required parts and supplies; mileage/travel time; and the actual level of effort we think it takes to complete your task(s) based on our experience. Because we take such great care to provide accurate quotes, over 90% of our invoices are within 10% of the original quoted amount, giving you a very high level of predictability in terms of pricing. In some circumstances a job may take longer than expected to complete due to unforeseen issues discovered after we have begun to dig into the work. This mainly happens in complex repair, installation, or customization situations, and if we determine the work will exceed 10% of original quoted cost to continue we will get your authorization first. But again, these instances are rare because if we determine (based on your input and preliminary research) that a situation is potentially complex we will perform a diagnostics visit first so that we correctly identify all underlying issues and solutions. Please browse our services and contact us today and we would be happy to provide a quote for your next RV service need! What are your hourly rates? Do you charge an additional service/travel fee to come to my location? RV on Call's quotes and invoices include the following costs: Labor at $120/hour; Parts and supplies as applicable; Mileage (based on the current year standard IRS mileage rate); Travel time ($60/hour); and NC sales tax. As noted below, we are required to charge sales tax according to the NC Dept of Revenue. The sales tax rate for Durham County is 7.5%. Repair, Maintenance, and Installation Services; and Other Repair Information The sales price of or the gross receipts derived from repair, maintenance, and installation services sold at retail is subject to the general State and applicable local and transit rates of sales and use tax. Repair, maintenance, and installation services is defined in N.C. Gen. Stat. § 105-164.3 and are sourced in accordance with the sourcing principles set forth in N.C. Gen. Stat. § 105-164.4B. How do you calculate mileage and travel time? Why are they separate? Our service fee is based on mileage and travel time. They are separate because the cost of running a vehicle and the time spent traveling to a job are two separate calculations. More detail on these calculations and route selection is below. Mileage Costs Mileage accounts for wear and tear and the overall cost of maintaining a vehicle. The IRS currently sets a standard mileage rate of 65 cents/mile. This is based on a formula that determines the overall cost of owning a car in a given year. Travel Costs While mileage accounts for vehicle maintenance, it does not account for time spent traveling to and from jobs, and distance is not always a reliable gauge of time. As a mobile business, RV on Call provides a premium service by working at your location and so we do need to recover the costs of vehicle maintenance and the time it takes to reach a customer's destination. Route Selection In the Triangle region the saying goes, "There's at least three ways to get anywhere." In terms of choosing a route to your location, we will always select the fastest option in terms of time. RV on Call will select the route that Google Maps determines to be fastest at the time the quote is issued. If routes are within five minutes we will go with the one that likely has less stop-and-go traffic. The estimated travel time to and from the job site - as calculated by Google Maps - will be included in the quote and shown separately from the vehicle mileage rate. Lastly, we know that factors like traffic on the actual day of travel are outside our customer's control. We will not invoice for an increase in travel time due to heavy traffic or other unexpected road delays on the day of travel. What should I expect on the day of service? I have specific instructions I want to pass along before work occurs. We will be in communication after a booking is made so that you know what to expect on the service day, ensure your rig is accessible, and capture any other details you want us to know in advance. Are you a parts supplier? Can you get wholesale rates? Yes, we have commercial RV repair accounts with eight specialized RV suppliers. We are able to source parts and supplies at wholesale prices and our suppliers have very large inventories with multiple warehouses around the country, often allowing for next-day shipping. We rarely have situations where we cannot obtain the right part quickly - at a competitive price. Do you come to my location? What if my rig is in storage? Yes we come to your location. We can perform some services if your unit is in storage, provided it is accessible. This will be addressed in the booking form for each service type and confirmed in email follow up after the quote is confirmed. Who is RV on Call? What does this business do? RV on Call is a mobile RV services provider and e-learning platform. Our service area is Raleigh - Durham - Chapel Hill, North Carolina. We will be adding a services page, blog, and forum to the site menu which will give more detail and additional resources for RVers. RV on Call is a part-time business owned by Pete Sullivan, based in Durham, North Carolina. Learn more about Pete and the RV on Call approach and philosophy. Questions? Please reach out via the Contact Page and we will respond within 24 hours. I need something that does not fall into one of the service types shown. Can you help me out? Let's talk. Please reach out via the Contact Page, Is your work guaranteed? RV on Call takes pride in customer satisfaction. If you are not satisfied within six weeks of service please call and reason we will make it right. Additional charges for parts, labor, travel, or mileage will be determined on a case by case basis. Customers and site users should know that RVing is an inherently dangerous activity and RV on Call is not liable for personal injury, property damage, or financial loss. This is further described in our Disclaimer. What are your terms of service? RV on Call's Terms of Service addresses rates and payment, ownership rights, indemnification and liability, and our satisfaction guarantee and can be found on the following page: https://www.rvoncall.com/terms What are your privacy policies? RV on Call takes your privacy seriously and will not share information with third parties without your consent. Our privacy policies can be found here: https://www.rvoncall.com/privacy Can I contact you after work is performed if I have questions? Services are deemed complete upon payment of invoice. However RV on Call will provide - at no additional cost to the customer - up to three additional 30 minute consultations remotely (either by text; email; phone; or virtual meeting) for a period of six months after work is performed, as needed for any instruction, follow-up, or technical support. Your web site has a log in button. What is this? RV on Call site members get access to discounts, RV resources and tips, local camping and services, our private forum, and can post RVs for sale. See Membership Benefits for more and sign up today, registration is free! What type of roof sealant do you use? RV on Call has received training on roof sealant products and methods and recommends the use of SikaFlex 715. Sika has been in business for over 100 years and specializes in products for residential, commercial, automotive, and RV, including roofing, waterproofing, adhesives and sealants. SikaFlex is recommended by both the National RV Training Academy and the National RV Technicians Association of America as a preferred solution for RV roof sealing. SikaFlex is semi self-leveling, meaning it will provide smooth dispensing and even surface coverage without running and creating low spots, which can occur with other popular self-leveling sealants. Another advantage is it is a low solvent compound. Most of the popular sealants are high in solvents, causing the product to evaporate over time and needing re-application. Sika does not need maintenance, it can be painted, and will stay flexible to avoid cracking in heat and cold. It has very good UV resistance and low VOC content for personal and environmental safety. One application of SikaFlex 715 is is guaranteed for the life of your RV's roof. For cleaning, a detergent-based or solvent base cleaner should be avoided because they can cause gassing and degrade the product. More information about SikaFlex Can I see a list and description of all of your preventative maintenance services? Air Conditioner service Battery and electrical system testing Exterior seals conditioning Generator service Lubrication of hitch, compartment doors, and jacks Roof re-coating, patching, and re-sealing Exterior RV body re-sealing Roof re-sealing Slideout service Water system sanitization Wheel bearing greasing Winterization Do you offer seasonal preventative maintenance packages? Pre-season De-winterization and Tune-up De-winterization Wash and wax Wheel bearing repacking Generator service Air conditioner service Battery and electrical system testing Lubrication of hitch, compartment doors, and jacks Mid-season Boost Wash and wax Water system sanitization Slideout service End of Season Winterization and Storage Winterization Wash and wax Water heater flush and sanitization Roof re-sealing Exterior seals conditioning Can I see a complete list of all of your service types? (MOVE THIS TO GENERAL) Put this in general as a master list with the 12 headings Also include it as a link in the template boiler text for individual service pages Add to Booking page somewhere Add to FAQ header Then for each category have a list by category For cleaning services, what parts of my RV will be cleaned? How do I learn more about what is included within each cleaning service menu item? We will offer several interior and exterior cleaning packages, as well as wax and detailing. We will soon publish a services page that provides an overview of all service categories. On our booking page we will include galleries and a complete list of cleaning work performed. How are cleaning fees calculated? All cleaning fee prices are based on an RV length of less than 30 feet. We add 20% to the service cost for rigs over 30 feet Can I get my RV's interior and exterior cleaned on the same day? At this time we are only able to accommodate one cleaining service booking per day. Our capacity to deliver more per day will grow as we expand as we expand into inspections, maintenance, and education services. What type of wax do you use? RV on Call uses Chemical Guys Eco-Smart Waterless Wash and Wax, made from a carnuba compound that cleans, shines, and protects. What cleaning products do you use? Do you use a runoff apron for exterior cleaning like some mobile car washes do? For interior and exterior cleaning we primarily use vingegar and mild biodegradable soap becuase as it is effective, inexpensive, non-toxic, and safe for interior surfaces, gelcoats, fiberglass, and roof rubber. Vinegar and phosphate-free soaps are recommended as a safe and natural choice for boat, RV and car cleaning and will not harm storm drains and local waterways. Various mobile car wash services will lay down an apron under the vehicle to capture water runoff. They use harsh chemicals in their cleaning process and so it becomes necessary for them apply a runoff capture apron and haul away runoff for proper dispoal. We do not use an apron as our runoff only includes vinegar and biodegradble soap. The products we use are consistent with RV care best practices and safe for the environment. Below is a list of resources related to RV cleaning, household hazardous waste, and environmental safety. Products we use in waxing, spot cleaning and sealing dry on contact. Stormwater-friendly car wash tips City of Eugene, OR. 2020. A Boater's Guide to Less Toxic Cleaning Center for Marine Conservation, US Coast Guard Marine Environmental Protection Division. Is Vinegar Safe To Use On Fiberglass? Senior Care 2 Share. What is the best cleaner for fiberglass? Benjamin Noah, Vintage Kitchen. 12/24/21. How to Clean Fiberglass Joan Clark, Tips Bulletin. What to use to clean the top of a rubber roof travel trailer? Best Summer Life What To Clean RV Rubber Roof With – What Really Works RVing with Family How to Clean and Disinfect Your RV ToGo RV. 12/18/20. Everything You Need to Know About Maintaining the Exterior of Your RV Mark Polk, ToGo RV. 9/7/20. Your web site has a log in button. What is this? RV on Call site members get access to discounts, RV resources and tips, local camping and services, our private forum, and can post RVs for sale. See Membership Benefits for more and sign up today, registration is free!

News A timeline of noteworthy milestones for RV on Call. RV on Call is First Mobile RV Service in US to Receive Unity Blaze Credential March 7, 2024 In February, 2024, RV on Call became the first mobile RV service provider in the US to receive Unity Blaze certification with Black Folks Camp Too . Businesses that display the Unity Blaze campfire symbol pledge to treat everyone everywhere equally, and be welcoming to all regardless of race, age or gender. ​ Read more about it on our blog . RV on Call Voted 2023 Best Mobile RV Service in North and South Carolina January 21, 2024 RV on Call received the 2023 Southern States Business Award for Best Mobile RV Service Provider & Community in North and South Carolina. The award was issued by New World Report , a business news platform featuring stories and insights from businesses across the Americas. The Southern States Business Award was reported by RV Pro and RV News, two leading RV industry publications. ​ Read more about it on our blog . RV on Call Now Listed in Two Major Business Directories November 1, 2023 RV on Call now appears in the RV Industry Directory , a major national listing of prominent RV dealers, vendors, and service providers. The directory is published annually by RV Business , a leading RV industry publication (seen on pages 41 and 42, Certification and Inspection, and Education and Training categories) ​ In addition, RV on Call is now established with the Better Business Bureau of North Carolina and we are pursuing accreditation. RV on Call Voted 2022 Best Mobile RV Service in North Carolina October 21, 2022 RV on Call received the 2022 North Carolina Business Award for Best Mobile RV Services Company by New World Report . The annual award program honors businesses across North and South America in a variety of service sectors. The program expanded in 2022 to include the North Carolina Business Awards . RV on Call’s Best Mobile RV Service award was announced to the RV industry in an article by RV Pro October 19, 2022. RV Pro is a leading business-to-business publication for RV industry professionals featuring breaking news, interviews, emerging products and trends, and an e-newsletter. Read more about it on our blog. ​ ​ ​ ​ ​ ​ ​ RV News Feature April 29, 2022 RV News published an exclusive story reporting the recent launch of RV on Call and our range of services. RV News is the industry's oldest business-to-business trade magazine. Read more on our blog . ​ ​ ​ ​ ​ ​ ​ Planetizen Story March 22, 2022 Pete Sullivan has been an occasional contributor to Planetizen since 2014 . In his March 2022 post, Pete tells the story of mid-career change and how RV on Call came into existence during the COVID-19 pandemic. Founded in 2000, Planetizen is a public information exchange on the topics of urban planning, public policy, zoning, land development, and transportation. Today Planetizen reaches 90% of the U.S. urban planning community through news, editorial, job postings, online courses, books, and product sales. ​ ​ ​ ​ Our First Customer! April 8, 2022 A Durham resident called on March 21, 2022, requesting assistance with a broken awning arm. This blog post from April 2022 , describes the repair job and offers tips on how to how to prevent awning damage, dealing with busted awnings, and useful parts and accessories. ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ RV on Call Flyer The one-pager below was our first leave-behind for RV on Call services. You may have spotted it on bulletin boards at RV parks around the Triangle in the Spring of 2022. Print size is 5"x 7". ​ ​ ​ ​ ​ ​ ​ ​ ​ ​

Code of Conduct Members shall promote a safe and supportive learning atmosphere. The mission of RV on Call is to build community and help new and experienced campers get more from their RV. ​ To this end, the individual users and members help make the site a great experience and help promote a supportive learning atmosphere. Site members have the ability to create posts within the Triangle RV Forum , comment on other posts, and send messages to other members. To ensure the forum and site membership is a great experience for everyone, all site members are asked to adhere to the following guidelines. ​ General This Code of Conduct is strictly enforced. Members shall promote a safe and supportive learning atmosphere. Any intimidation, harassment, or intentional violation of the Code of Conduct will not be tolerated and will result in a member being blocked. Members can customize their profile information. Profiles are only viewable by other members logged in to the site. User data is not shared with third parties. By using the forum all members agree and consent to RV on Call's Terms of Service , Privacy Policies , and Disclaimer. If you have questions or suggestions for improving the forum please see the FAQ or email info@rvoncall.com . Thanks for being a part of this community and sharing your voice. ​ Be Supportive This is a learning community. Members are encouraged to share what they know help other members with questions. ​ Be Respectful Everyone has a right to their ideas and opinions. Treat others as you would like to be treated. ​ Stay on Topic Try to keep posts relevant to the theme of the category. If you would like to suggest new categories please email info@rvoncall.com . ​ Check for Duplicate Content Someone might have already created a post similar to yours or answered your question. Use the search to see if the issue has already been addressed. ​ See something? Say Something! Forum members can use the Report button to flag spam, offensive material, or content that is otherwise inconsistent with Code of Conduct. Members can report posts, comments, and replies within the forum. ​

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